An accomplished, qualified and proven Service Delivery Manager with extensive experience and knowledge of IT Infrastructure. Expertise includes Portfolio, Programme and Project Management, IT Investigations & Fraud Prevention, IT Outsourcing, Service Delivery, Relationship Management. A highly regarded representative of the IT community who operates well at all levels.
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ShellShellGuildford, Gb -
It Manager Executive Committee And Cross FunctionsShell May 2019 - PresentLondon, England, United Kingdom -
It Manager - Legal & Government RelationsShell Jan 2017 - May 2019London, United Kingdom -
It Portfolio ManagerBg Group Nov 2015 - Jul 2021Reading, United KingdomKey Responsibilities:• Accountable for the delivery of all aspects of the Common Services Portfolio of programmes• Responsible for a team of 6 staff located across 3 geographies• Accountable for the management of the $26m Capex budget for 2016• Continue to be the IT single point of contact for Group Security in relation to investigations• Continue to be a member of the Fraud Prevention and Detection Steering CommitteeKey Achievements:• $1m saving and 100% increase in delivery timescales by transitioning repeatable infrastructure project deliverables into Service catalogue items -
It Manager – Bg Headquarters And Chairman’S OfficeBg Group Nov 2012 - Nov 2015Reading, United KingdomKey Responsibilities:• Accountable for the overall performance and safe delivery of all IT Services to the business• Act as the IT focal point for all Executive and board matters• Sponsor the delivery of Global IT programmes to the Asset• Sponsor the delivery of Asset specific projects• IT single point of contact for Group Security in relation to investigation• Member of the Fraud Prevention and Detection Steering Committee • IT lead working with Mergers and Acquisitions department on business disposal opportunities• Accountable for the $1.5m IT asset budget spendKey Achievements:• Achieved costs savings of $4m between 2013 and 2014 through service changes and contract renegotiations• UK mobile phone contract renegotiations of $235k per annum• Successfully complete the BG Headquarters office consolidation programme and IT Digitisation of the retained campus• Assisting in the investigation and subsequent conviction of a member of IT staff at the Crown Court for the theft of company IT equipment• Lead all IT aspects for the new redesign, externally hosted and fully managed BG Corporate website• Deployment of Forensic Theft Prevention technology at BG Headquarters and Chairman’s Office as a direct outcome of an investigation -
Business Services Performance ManagerBg Group Feb 2010 - Nov 2013Reading, United KingdomKey Responsibilities:• Accountable for the delivery of all Global Enterprise (Corporate) systems and services• Responsible for managing the commercial, performance and relationships with outsource applications development and management partners• Responsible for a team of 20 permanent employees located across 4 countries; and ~300 staff from support partners• Accountable for regional assurance of compliance to Global IT standards and FCA controls • Accountable for the $50.2m Enterprise Services budgetKey Achievements:• Achieved costs savings of $8.5m through the outsourcing of circa. 300 direct contract positions to an outcome based managed service• Successfully realigned the retained organisation by IT Service Lines with assigned budget responsibility• Successfully transitioned print services from Facilities Management, transforming the service from reactive to proactive and reducing service charges by $800k per annum• Lead the IT aspects of the BCP plan during the business evacuation from Egypt -
Regional It Operations ManagerBg Group Aug 2009 - Feb 2010Reading, United KingdomKey Responsibilities:• Responsible for the day to day delivery of Infrastructure Services to the ECA & AMEA regions• Represent the business needs of the ECA & AMEA region during the Global retender for Infrastructure Service• IT representative for the local (TVP) Incident Management Board Key Achievements:• Key member of the team that successfully retendered and transitioned the Global Infrastructure services contract from Accenture to IBM with a baseline Global saving of $10m per annum• Developed the video conferencing services strategy for BG which instigated the Unified Communications programme• Lead the IT aspects of the BCP plan during the business evacuation from Tunisia -
Infrastructure Services ManagerBg Group Nov 2008 - Aug 2009• IT representative for the local (TVP) Incident Management Board• Direct management a team of Customer Services resources• Act as a focal point for contact by key business stakeholders for all infrastructure service matters in the TVP Campus -
Im/It ManagerOklng Mar 2006 - Jun 2008London, United Kingdom• Managing the delivery of all IM/IT services to OKLNG (Nigeria Joint Venture)• Own the IM/IT strategy for OKLNG including input to the OKLNG Business Plan• Accountable for the IM/IT $3m per annum budget• Own all aspects of Service Delivery and Project Delivery to the business• Ensure effective governance through the development of policies and procedures in accordance with Legal/Regulatory requirements and Business Principles as stipulated by shareholders• Undertaking both external and internal audits (Shell, Chevron, BG and NNPC)
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Programme ManagerBg Group Apr 2002 - Mar 2006• Responsible for the delivery of all infrastructure projects (including operational improvement activities)• Manage SAP Disaster Recovery testing and all SAP infrastructure changes• Project Consultancy on critical application projects to ensure support models and DR reflected system criticality to the business versus costs
Duncan Webb Education Details
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Reeds School
Frequently Asked Questions about Duncan Webb
What company does Duncan Webb work for?
Duncan Webb works for Shell
What is Duncan Webb's role at the current company?
Duncan Webb's current role is Shell.
What schools did Duncan Webb attend?
Duncan Webb attended University Of The West Of England, Reeds School.
Who are Duncan Webb's colleagues?
Duncan Webb's colleagues are Arun Bhuvarahan, Terrance Greer, Gladys Giatao, Jamal Nawabit, Neha Goel Bhargava, Chinedu Anijekwu, Bart Waltman.
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Duncan Webb
Course Director - Under Grad And Post Grad Health And Safety Courses At Leeds Beckett UniversityGreater Leeds Area2yahoo.co.uk, leedsbeckett.ac.uk -
Duncan Webb
Reliability Engineering Manager At Eriks Uk Smart Asset Management At Eriks Uk & IWest Midlands2eriks.co.uk, eriks.com -
4googlemail.com, grassvalley.com, miranda.com, phabrix.com
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Duncan Webb
United Kingdom
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