Duncan Anderson Email & Phone Number

Humanise.AI has developed PlatformOne, one digital communications platform that covers all your needs including chat, sms, email and more. It's built around leading edge AI and automates multi-step customer journeys. At Humanise.AI we use PlatformOne to streamline and reimagine the customer journeys of accommodation, legal and healthcare clients.As a co-founder of Humanise.AI, I'm involved in all aspects of the companies business including technology, consulting and sales.

London, United Kingdom

Responsible for leading the technical strategy of IBM’s Watson artificial-intelligence division across Europe, including both CxO and developer-level engagement across European clients and IBM executives.Regular keynote presenter on AI at industry conferences. Media presence with published articles about AI in Wired Magazine and prime-time TV interview on Channel-4 AI documentary “How to build a human”: http://www.channel4.com/programmes/how-to-build-a-humanEstablished thought-leadership on the topics of Virtual Assistants, Bots and #ConvComm. I am a key part of IBM Watson implementations at several large European banks, including the RBS Luvo initiative. I built/coded a Watson Virtual Assistant mobile-app that is used in all continents of the globe to demonstrate Watson Virtual Assistant capabilities and has been customised for over 70 clients. Personal hands-on and practical experience of implementing Watson “bot” technologies through my “BotDunc” virtual assistant in Facebook Messenger and Twitter. Detailed experience of building similar systems for a large variety of clients across Europe – I am a doer as well as a talker.Fostered a “maker” culture in my team, resulting in the publication of the BotMaster framework for bot integration on GitHub. Lead the first IBM Watson Bot Hackathon in London: https://www.ibm.com/blogs/watson/2016/10/building-18-powerful-bots-24-hours-ibm-watson-hackathon/Author of the regular AI blog "Ten Thousand Barnacles", http://tenthousandbarnacles.tumblr.com

London, United Kingdom

As IBM’s CTO for the Lloyds Banking Group account, I oversaw the technical integrity and strategy for this significant client and was personally responsible for the relationship with the bank’s CTO and his direct reports. Worked as a trusted advisor to the bank’s Digital Banking executives and led IBM’s role in the major redesign of the bank’s Internet-facing systems and the shift from Web to Mobile banking. I led IBM’s work around the transformation of the bank’s payments infrastructure and strategy based using IBM’s FTM product. This included leading a complex benchmarking process that increased the transactional throughput of FTM by over ten-fold. My work on this activity, over a two-year period, resulted in me being presented with a corporate award for Outstanding Technical Achievement.I was retained as a member of a small and highly-confidential advisory team to LTSB prior to and during its acquisition of HBOS. During the subsequent execution of the IT Integration programme, I oversaw delivery of significant aspects of one of the world's largest IT initiatives.

My role was to lead the technical strategy for IBM’s European Insurance industry. In this role I built IBM’s Insurance Innovation showcase and software demonstrations in La Gaude France, led major project reviews and provided leadership to a team of 100+ IT Architects across Europe.

A variety of consultancy assignments including managing a team of 8 technicians (split across London and Chicago) to deliver the architecture and design for a new Interest Rate Derivative Trading System for UBS.

A technical leadership role, where I was responsible for the technical strategy of L&G and for the management of a team of Technical Architects who were charged with implementing that strategy. My responsibilities and achievements included transforming the organisation’s technology to be fit-for-purpose in the emerging Internet channel and the introduction of Web, and J2EE technologies.

1St Class Bsc (Hons)

Education record