Duncan Thompson, M.Sc Email & Phone Number

Glen Allen, Va, Us

Greenwich, Ct, Us

- Utilized SQL, Python, and Databricks to continuously refine and optimize predictive models, enhancing forecasting accuracy and operational efficiency over time. - Designed and developed Power BI dashboards to provide real-time, actionable insights, facilitating continuous monitoring and adjustments to predictive models, while using SQL, Python, and Databricks to streamline data flow and optimize model performance. - Collaborated with cross-functional stakeholders to gather ongoing insights, assess business needs, and ensure predictive models evolve in line with strategic objectives, leveraging SQL, Python, and Databricks for data processing, analysis, and model tuning.

Leawood, Ks, Us

- Led data-driven decision-making by spearheading data analysis initiatives using BI tools such as Tableau and Power BI to uncover actionable insights and inform strategic choices.- Optimized business processes by collaborating with cross-functional teams to establish and monitor KPIs, driving improvements in processes and revenue growth through data analysis.- Crafted impactful data stories by creating clear and compelling data visualizations for non-technical audiences, enabling informed decision-making across the organization.- Ensured data integrity by maintaining data accuracy through validation and cleansing processes. Worked with data engineering to refine data pipelines for optimal performance.- Championed collaborative analytics by providing analytical support to various teams (finance, sales, marketing, product) to address their specific data needs.- Committed to lifelong learning by actively participating in professional development and engaging with data scientists/engineers on advanced analytics projects to stay at the forefront of industry trends.

Mclean, Va, Us

- Collaborate with business partners to identify data needs and utilize data to create new opportunities.- Design and build data pipelines for automated reporting, drawing from various data sources.- Develop visually appealing dashboards using Tableau for internal stakeholders, focusing on internal tooling.- Enhanced search conversion rate by 25% through A/B Testing.- Manage dashboards for over 10 clients while addressing ad-hoc requests and priorities.- Grew the workforce by 10% in the last 6 months through Workforce Analytics.

Richmond, Virginia, Us

- Explore data to design, develop, and test dashboard solutions for various industries.- Visualize and calculate metrics and KPIs from different data sources.- Collaborate with data engineering, data architects, and BSAs to create end-to-end reporting solutions.- Conduct requirements-gathering sessions with business and technical stakeholders to clarify data and reporting needs.- Optimize reports to ensure responsive visualization of large amounts of data.- Provide recommendations for visualization optimization, implementation, testing, and production sizing.- Create documentation for best practices, training, and maintenance.- Anticipate the needs of business teams to meet those needs through data visualizations effectively.- Consider performance and data quality when planning and delivering visualizations.

Richmond, Va, Us

- Identify, evaluate, and develop effective processes and procedures that meet requirements and standards while following policy and/or risk compliance regulations.- Provide detailed research and analysis, and respond to inquiries.- Identify issues of varying complexity in order to develop recommendations to solve escalated problems and issues.- Plan and execute solutions and may provide consultation to clients, colleagues, and management.- Guide cross-functional linked teams to address policy, risk, or compliance issues.- Determine best practices and suggest how to improve current practices and/or monitoring.

Glen Allen, Virginia, Us

- Responsible for assessing and managing Genworth's Long-Term Care (LTC) operational risk and control environment- Ensure processes and controls are in place, documented, and functioning correctly for accurately processing and reporting benefits paid to LTC policyholders- Collaborate with IT, intake, claim decision, and payment processing teams to identify opportunities for operational and system improvements- Develop, recommend, and implement process improvement projects to create efficiencies and enhance the accuracy and consistency of processing insured's claims per their LTC policy- Analyze the completeness and accuracy of internal and external policy and claim information by monitoring, data mining, and reconciling data loaded into and processed by LTC claims databases and applications using Microsoft and Oracle SQL Server

Charlotte, Nc, Us

- Work with colleagues in the organization to guarantee the successful execution of selected solutions for problems by introducing Salesforce for customer information.- Analyze data provided by management to conceptualize and define operational issues.- Observe the current system in action, and collect and analyze information about each of the component problems using various sources.- Managed a rotating team of 10 individuals in the foreign and domestic currency wire transfer divisions.

San Francisco, California, Us

- Interacted with customers daily and was responsible for delivering the Wachovia experience in each customer interaction.- Assisted customers when they lost or had their financial information compromised.- Offered banking options to customers that would help their financial well-being.- Provided information to customers about a wide range of banking products and services.- Assisted customers with opening new accounts, applying for loans, and setting up other financial services.- Addressed customer inquiries, resolved complaints, and ensured customer satisfaction.

Masters Of Science, Data Analytics

Bachelor’S Degree, Computer Science

Associate Of Arts And Sciences (A.A.S.), Web Development