Duncan Wade Email & Phone Number

Round Rock, Tx

I manage the office and events for the Round Rock Customer Solutions Center – the largest of 19 Customer Solutions Centers in the company. I coordinate events including virtual reality demonstrations, proof on concepts, product demonstrations, and facility tours for internal and external customers. I greet visitors and monitor lobby traffic, ensuring proper security measures are in place. I listen to customer issues and provide solutions. I manage multiple calendars including conference rooms, CSC engagements, and CSC team calendars and ensure meeting rooms are prepared for meetings with equipment and food/ beverages. I also conduct surveys on post-customer engagement to gain insight into training experience and effectiveness of training.• I evaluate existing processes and streamline operations to create a more effective customer experience. • I successfully transitioned virtual demos from another team member. I also learned the process quickly and now provides tours to guests. • I created documentation, reference materials, and templates for all processes of the position in the operating procedures manual.• I wrote a contingency plan for my position in case of absence. • I frequently use Salesforce to track and report customer satisfaction ratings to management. • I consistently meet metrics and respond to all inquiries within the established 24-hour timeframe.

Round Rock, Texas

I directed all activities for office reception and security and ensured all visitors were checked in and obtained appropriate security clearance to the building. I announced visitors and escorted them to conference rooms. I managed inventory and placed orders on a regular basis to ensure appropriate stock levels. I regularly conducted quality reviews of the building, addressing issues as they were identified. I trained new employees on policies and procedures, as well as all applicable hardware and software being used. • I successfully trained 3 new hires in similar roles. Recognized by management for swiftly training the new hires, enabling an earlier start of independent activity, reducing training costs and lost productivity.• I received a promotion to a Customer Care Analyst position and was hired as direct Dell employee.

Edmond, Ok

I provided friendly and efficient support to library patrons in the largest circulating library in Oklahoma. I created new accounts and updated existing patron records in the library system. I maintained accurate daily logs of circulation activity. I also responded to routine inquires and referred patrons in need of higher-level assistance to librarians. I provided daily assistance to the librarians in the maintenance of the collections of all books, periodicals, magazines, newspapers, audiovisual, and other materials.

Bethany, Oklahoma

I delivered administrative support to the Dean of the College of Arts and Sciences while managing a variety of key functions including calendar management, correspondence, travel arrangements, meeting coordination and preparation, documentation preparation, and confidential file management. I responded immediately to shifting priorities and deadlines while expertly handling all aspects of administrative management for the Dean’s office and college related activities.

Bachelor Of Arts (B.A.), English Language And Literature, General

Activities and Societies: Student Senate (executive member), Rotaract Vice President, and member of the golf team.English major focusing.

Leadership Advancement Training