Dung Phan Email & Phone Number

Vaughan, On, Ca

Generate payment adjustments for valid inquiries To investigate payment discrepancies for Dealer Channels for all lines of business through various provisioning systems including Ensemble, SAP, TrueComp etc.Communicate in writing the detailed results of investigation to the Dealer Assist with determining root cause of payment discrepancies Upfront payment validations Manage and maintain various mailboxes Assist leader and specialists with streamlining of all departmental process and procedure Providing valuable feedback to reduce incoming inquiries Providing in depth responses to dealers regarding invalid inquiries in order to increase validity of first time inquiry submissions

• Direct sales of electronic products to Sears customer • Administrative duties• Answer questions and concerns regarding Sears electronics products• Inventory check• Visual Merchandising arrange display to feature Sears electronic products• Up sales service product from Sears

Manage a two rental units houseLocated/negotiate rental price with possible tenantsMaintenance services to the property: cut grass, minor plumbing issuesCollect monthly rent from tenantsFind and negotiate with contractor for renovations as needed.

North York, Ontario

• Conducted comprehensive research, review and analysis of entities in the Canadian car rental industry • Built comprehensive dynamic financial and valuation models to help determine target prices for our branches• Developed review processes to search out new data sources• Prepared preliminary investment analysis – sector overviews, write investment rationales and due diligence reviews• Wrote comprehensive company analytical reviews/recommendations • Met with company management and participate in probing for past performance, strategy, outlook, industry issues, earnings forecasts, alpha forecasts, company rankings and other relevant topics• Prepared long/short investment recommendations, with input from others• Researched more macro issues with a view to uncovering trends and attend industry conferences• Created templates for financial modeling packages and train co-workers how to use it• Partnered with and leveraged the skills and insights in developing and transferring knowledge of fundamental research information into other parts of the organization• Developed reports that can pin point sources of revenue leakage (missing fees) on rental contracts

• Managed/trained a team of two junior billing auditors• Audited insurance invoices – in charge of correcting errors and solved any pending issues with Insurance adjuster regarding incorrect invoices• Analyzed data and construct reports to determine the source of mistakes• Managed/trained store front staffs in compliance with corporate policy and regulations• Worked with collectors to resolve issues during the collection processes

Toronto, Ontario

• Provided car rental services for insurance/retail customers• Sold insurance to retail/insurance customers to cover collision damage• General office duties – filed, invoiced account receivable/payable, maintained office space, checked inventory, made invoice receipts, handled cash, visa/debit transactions • Maintained a healthy relationship with body shops and corporate accounts

Toronto, Canada Area

• Managed the hiring and marketing process for a start-up tutoring business• Managed account receivable/payable and payroll ensuring employees get paid on time• Motivated, trained and integrated new ideas/suggestions from employees to improve working conditions • Responsible for all accounting paper works for year-end financial report• Researched industry to ensure competitive pricing• Resolved any on-going customer issues and concerns and follow-up to ensure customer satisfaction • Conducted monthly reviews and surveys from customers to improve the business• Collaborated with executive team to solve challenges in new customer acquiring, customer retention, attracting and hiring new tutors

Toronto, Canada Area

Assistant Manager• Provided customer service - made insurance claim on customers’ behalf, provided customers with rental cars, answered customers’ questions/concerns• General office duties: made invoice receipts, handled cash, visa/debit transactions, filed, ordered and returned auto parts• Contacted towing companies; negotiated with insurance adjuster on total loss vehicles

Cip Designation, Insurance, B

Activities and Societies: • Finished C11 Principles & Practices of Insurance.

Bachelor Of Science (B.Sc.), Math, Biology And Chemistry