• Support undergraduate and MBA students in CEL courses by collaborating with local, regional, and national nonprofits to address strategic challenges (ie. marketing strategy, cost analysis, and organizational growth)• Act as a liaison between students and CEL Leadership, Program Faculty, and student team leaders, providing additional guidance and ensuring effective communication and support

• Monitoring and analyzing 15+ local and regional news outlets daily, delivering comprehensive media reports informing embassy staff on public sentiment and emerging issues

LaunchCode is a 501(c)3 nonprofit offering free tech education and job placement opportunities to help qualified candidates from untraditional backgrounds flourish in the tech field and reshape the way employers think about hiring. My work as a LaunchCode Intern includes:• Initiated a historical placement outcome project tracking the career progress of over 2,500 past alumni to assist company-wide marketing materials, employer outreach, and grant applications• Defined focus areas for FY 24-25 fundraising based on strategy (e.g., geographic expansion, student support, and diversity programs), focusing on partnership with over 20+ small and mid-size hiring partners• Utilized DonorSearch & Foundation Directory Online to determine a list of 1000+ prospective sponsors for these new growth initiatives

• Facilitating and organizing employment support events, such as Job Readiness Class, Job Interview Class, and Job Search Meetings, with a 10% improvement in participant’s job-retainment rate • Tracked and managed client progress through Bonterra's Penelope software, ensuring timely delivery of support services for 20 clients and reducing case management processing time by 15%• Assisting clients in overcoming employment barriers by actively conduct to public transportation planning, connecting them to childcare services, facilitating access to ESOL (English for Speakers of Other Languages) services, resulting in enhanced employability and success.

• Trained and mentored 10 new interns, enhancing their outreach skills, and refining the sponsorship package. Notably, our revised sponsorship package yielded a 15% improvement in sponsor response rates.• Worked under the Chief Financial Officer to strategize and execute fundraising initiatives

• Conducted targeted outreach efforts to connect with over 500 companies through cold emailing, resulting in multiple sponsorships offers and a 10% growth in overall sponsorship revenue• Collaborated with other associates to maintain high-quality records in Marketyze’s books

• Provided bilingual assistance to customers, addressing inquiries in both English and Vietnamese, both in- person and over the phone, leading to an increase in customer retainment and positive ratings• Established regular communication with customers for overdue payments, appointment scheduling, and executed prearranged marketing initiatives through Salesforce, contributing to an uptick in timely payments and a rise in appointment attendance• Resolved issues with the Drive Safe and Save mobile app for clients, ensuring accurate mileage updatesand resulting in an increase in client-reported satisfaction and maximized savings.