As a Manager Business Operations and Customer Experience at Foundation Medicine, I lead visionary, data-driven strategies that propel the BioPharma sector into new horizons of success. I collaborate with IT, engineering, finance, and executive leadership to align business operations, optimize data processes, and deliver real-world insights that empower stakeholders and customers across the organization.I have a strong background in management and process improvement, with a Licentiate degree from Boston University, a Master's degree from Fitchburg State University, and a Bachelor's degree from Springfield College. I am also a Salesforce power user, with a proven track record of implementing and leveraging the platform to enhance sales productivity, streamline customer journey, and drive business growth. I am passionate about using technology to refine business processes and uplift customer experience, and I aspire to advance to the position of Associate Director - Director, where I can bring my story and my passion to catalyze new chapters of organizational success.
Listed skills include Leadership, Collaborative Problem Solving, Cross Cultural Communication Skills, Social Media, and 30 others.