Dung Ly Email & Phone Number

Eden Prairie, Minnesota, Us

• Managing company-wide network infrastructure• Configure and manage Microsoft Office 365 - Cloud Collaboration for Business• Configure and manage Microsoft Azure• Configure and manage cloud base servers on AWS.• Telephone System support and administration VoIP XO Cloud Base System.• Managing vCenter VMware Server, ESXi• Deployment, maintenance, support, and upgrade of systems, hardware, software, operating systems, and distributed printers for all users in the organization.• Configure and deploy accounts and systems for new employees; manage IT termination process for exiting employees.• Setup and Support Engineering, Lab and manufacturing Desktop, Laptop and Servers with Windows 10 / 2012 / 2016 / Linux / Free BSD UNIX.• Setup and Support Mac OS X workstations.• Develop, implement and manage IT-related processes and procedures.• Maintain an accurate inventory of IT stock, monitor and purchase hardware and supplies as needed; work with Finance to keep fixed asset inventory up-to-date.• Work with Operations and Manufacturing to maintain, install, and ship corporate appliances.• Demonstrate constant regard for the integrity and security of all corporate data stored within IT-maintained systems.• Participate and assist in strategic planning for the Company.

Sunnyvale, Ca, Us

• Provide complete, professional, and timely IT support for all Code Green employees and departments.• Responsible for timely and thorough troubleshooting and maintenance of all hardware and software supported by IT, including troubleshooting and support by phone, email, and direct.• Configure and manage Microsoft Office 365 - Cloud Collaboration for Business• Configure and manage cloud base servers on AWS.• Telephone System support and administration VoIP ShoreTel System.• Manage and maintain network and server infrastructure.• Managing VMware Server, ESXi/ESX 4.0 and 5.0• Deployment, maintenance, support, and upgrade of systems, hardware, software, operating systems, and distributed printers for all users in the organization.• Configure and deploy accounts and systems for new employees; manage IT termination process for exiting employees.• Setup and Support Engineering, Lab and manufacturing Desktop, Laptop and Servers with Windows 7 / XP / Vista / 2003 / 2008 / 2012 / Linux / Free BSD UNIX.• Setup and Support Mac OS X workstations.• Develop, implement and manage IT-related processes and procedures.• Maintain an accurate inventory of IT stock, monitor and purchase hardware and supplies as needed; work with Finance to keep fixed asset inventory up-to-date.• Work with Operations and Manufacturing to maintain, install, and ship corporate appliances.• Demonstrate constant regard for the integrity and security of all corporate data stored within IT-maintained systems.• Participate and assist in strategic planning for the Company.

Sunnyvale, Ca, Us

• Oversees the day-to-day operation of computer networks including hardware/software support, training, and special projects.• Plans, designs and implements data connectivity for local area network (LAN), wide area network (WAN) and site-to-site VPN.• Configure and manage Fortigate Firewall, Cisco switches and routers.• Configure and manage cloud base servers on AWS.• Managing VMware Server, ESXi/ESX• Interface with all teams / end-users to design and deliver enhancements.• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.• Develop and maintain installation and configuration procedures.• Contribute to and maintain system standards.• Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.• Perform daily system monitoring and backups, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.• Provisioning and Deprovisioning of access across systems and applications.• Provide daily helpdesk support per request from the user base. Investigate, troubleshoot, and solve issues.• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.

Santa Clara, California, Us

• Work in tracing team. Responsible for collecting, processing, and validating traces for various benchmarks, applications, and games on latest Intel platforms.• Get job assignment from team lead and coordinate with workload contact to setup benchmarks on both Windows and Linux platform.• Build new computers for benchmark tracing. Install Windows and Linux OS.• Create or edit AutoIt, shell or perl script to run Intel benchmark workload.• Work with engineers to debug and root cause any issues related to tracing.

Sunnyvale, Ca, Us

All level support of day-to-day IT operations. Responsible for users account creation/deletion and support. Provide WAN/LAN support for remote offices and users. Managing and support VoIP ShoreTel System telephone. Setup and Support of LAB and manufacturing test PC Windows NT/XP/2000/2003/Free BSD and UNIX. Desktop/Laptop setup and support Windows NT/XP/2000, configuration, troubleshooting, and problem resolution. System backup support and administration. Exchange 2003 & 2007 server support and administration. Maintain the company’s Firewalls, Networks, Windows Servers, Desktops, Laptops and Mobile Devices, anti-virus, and anti-spam. Set up hardware (servers/desktops) and network infrastructure (routers/switches). Troubleshoot and fix/repair computer and network issues such connectivity problem, hardware failure and email delivery issues.

Santa Barbara, California, Us

All level support of day-to-day IT operations.Responsible for users account creation/deletion and support.Treo650 (Good Technology) server administrator and responsible rollout of new devices, support and tracking.Provide WAN/LAN support for remote offices and users.Managing Lucent PBX Telephone System and Octel Voicemail System.Setup and Support of LAB and manufacturing test PC Windows NT/XP/2000/2003/Free BSD and UNIX.Desktop/Laptop setup and support Windows NT/XP/2000, configuration, troubleshooting, and problem resolution.System backup support and administration.Exchange 5.5, 2000 and 2003 server support and administration.Maintain the company’s Firewalls, Networks, Windows Servers, Desktops, Laptops and Mobile Devices, anti-virus, and anti-spam.Set up hardware (servers/desktops) and network infrastructure (routers/switches).Troubleshoot and fix/repair computer and network issues such connectivity problem, hardware failure and email delivery issues.

Phoenix, Arizona, Us

First and second level support of day-to-day IT operations.Responsible for users account creation/deletion and support.Blackberry server administrator and responsible rollout of new devices.Provide WAN support for remote offices and users.Telephone System support and administration VoIP Shoretel system.Maintain and support FLEXLM license server for ProEngineer, ProMesh, CFDesign, Cadence, Mentor Graphics (used to be Innoveda), etc.Setup and Support of LAB and manufacturing test PC Windows NT/XP/2000/2003 and LINUX.Troubleshoot hardware and software, correct problems, contact vendors for solutions as needed, and rebuild systems.

Espoo, Southern Finland, Fi

Work side by side with hardware design engineers, debug hardware, Verification, functional tests, and faults isolation testing. Create test script to set IP Address or to run diagnostics test xDSL Stinger product (This product was part of Ascend Communications). Setup and Support LAB PC Windows NT/2000 Server and UNIX/LINUX. Work independently to build, image, maintain, and support Windows/Unix servers for software development environments.Setup and Maintain Windows based Build Servers and Environment.Maintain AD, DNS, DHCP, VPN, Wireless etc., and ensure Secured access internationally for Lucent's offshore development centers.Support Desktops and Workstations for Lab users and provide training as and when required.Setup and manage the Engineering lab and provide engineering lab support to lab users. This includes Planning, layout and implementation of lab, installation of all data networking infrastructure and servers for the labs.