Learning Experience Manager
Current
Apr 2024 - Present
AeroLeads people directory · profile
Pham Thanh Thuy Dung Email & Phone Number
And woop, it's all faded away.
at
KAPLA - Creative American English
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
And woop, it's all faded away.
Location
Ho Chi Minh City, Vietnam, Viet Nam
Who is Pham Thanh Thuy Dung? Overview
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Quick answer
Pham Thanh Thuy Dung is listed as And woop, it's all faded away. at KAPLA - Creative American English, based in Ho Chi Minh City, Vietnam, Viet Nam. AeroLeads shows a matched LinkedIn profile for Pham Thanh Thuy Dung.
Pham Thanh Thuy Dung previously worked as Learning Experience Manager at Kapla - Creative American English and Customer Service Manager at Kapla - American Creative English. Pham Thanh Thuy Dung holds Japanese Studies from Tokyo International Japanese School.
Company email context
Email format at KAPLA - Creative American English
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KAPLA - Creative American English
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Profile bio
About Pham Thanh Thuy Dung
Driven to be better.
Current workplace
Pham Thanh Thuy Dung's current company
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7 roles
Pham Thanh Thuy Dung work experience
A career timeline built from the work history available for this profile.
Customer Service Manager
- Supervise and guide a team of customer service representatives to ensure efficient and effective service delivery.- Develop and implement customer service procedures, policies, and standards.- Monitor and analyze customer service interactions to identify areas for improvement and implement necessary changes.- Collaborate with other departments to address and resolve complex customer issues.- Train and onboard new customer service representatives.- Handle escalated customer complaints and provide timely resolutions.- Conduct regular performance evaluations for team members and provide constructive feedback for their professional development
Nov 2023 - Apr 2024
Senior Customer Experience Officer
- Train new Homeroom Teachers.- Provide scripts for Customer Service process.- Assist Customer Service team members in solving feedbacks from parents, students' learning process / attitude issues.- Keep track of Customer Service team members' performance. - Ensure the renewal rate cross centers. - Cooperate with other departments to efficiently carry out events for our current students.
Feb 2023 - Oct 2023
Homeroom Teacher
- Support Teachers in Class: assist with preparing materials before class, check student's homework, compose and provide class reports to parents after each lesson, provide weekly progress/behaviour reports weekly.- Customer Care: provide parents with reports relating to students' study progress, be the contact point between parents and centers, handle parents' feedbacks/complaints following company's policies, understand parents' need and provide prompt action to maintain the highest satisfaction level possible to ensure Retention Rate.- Other admin tasks: update students' tuition status on the system, book stock control, provide scripts to mass deliver cross centers via messages, personal retention rate status update.
Oct 2022 - Feb 2023
Customer Service Officer
Jun 2022 - Oct 2022
Teacher
Vietnam - Australia International English School
- Teaching Communication courses.Level: Base - Intermediate
Nov 2014 - 2017
Teaching Assistant
- Supporting teachers in in-class activities.- Checking students' attendance.- Giving comments to parents to inform about students' performance at school monthly.
Aug 2012 - Nov 2014
3 education records
Pham Thanh Thuy Dung education
Japanese Studies
Tokyo International Japanese School
Diploma Of Education, Teaching English As A Second Or Foreign Language/Esl Language Instructor
Open University
Bachelor Of Arts (B.A.), English In Tourism And Trading
FAQ
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Quick answers generated from the profile data available on this page.
What company does Pham Thanh Thuy Dung work for?
Pham Thanh Thuy Dung works for KAPLA - Creative American English.
What is Pham Thanh Thuy Dung's role at KAPLA - Creative American English?
Pham Thanh Thuy Dung is listed as And woop, it's all faded away. at KAPLA - Creative American English.
Where is Pham Thanh Thuy Dung based?
Pham Thanh Thuy Dung is based in Ho Chi Minh City, Vietnam, Viet Nam while working with KAPLA - Creative American English.
What companies has Pham Thanh Thuy Dung worked for?
Pham Thanh Thuy Dung has worked for Kapla - Creative American English, Kapla - American Creative English, Apollo English Vietnam, Vietnam - Australia International English School, and Vus - The English Center.
How can I contact Pham Thanh Thuy Dung?
You can use AeroLeads to view verified contact signals for Pham Thanh Thuy Dung at KAPLA - Creative American English, including work email, phone, and LinkedIn data when available.
What schools did Pham Thanh Thuy Dung attend?
Pham Thanh Thuy Dung holds Japanese Studies from Tokyo International Japanese School.
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