Quality Management Specialist
CurrentAs a Quality Management Officer, I have been instrumental in developing and implementing the hospital's quality management system, aligned with the Vietnam Hospital Quality Standards. I collaborated with the Board of Directors to build annual quality improvement plans, ensuring compliance with safety standards and coordinating hospital-wide initiatives. My role as the primary liaison with regulatory agencies involved organizing quality audits, quarterly assessments, and biannual internal evaluations.I managed 41 assigned quality criteria and worked with departmental teams to ensure compliance, monitor progress, and drive improvements. I was responsible for data analysis, regularly collecting, tracking, and reporting on quality indicators using structured metrics and visual data reports. Additionally, I led the hospital’s 5S activities, from strategic planning to reporting and reward initiatives, creating streamlined processes and enhancing overall efficiency.My experience extends to managing the quality information system, including incident reporting, implementing corrective actions for unmet standards, and supporting teams in maintaining compliance with quality benchmarks. Through these activities, I have contributed to a culture of continuous quality improvement and operational excellence within the hospital.
