As a dedicated professional with a strong foundation in healthcare management, I bring experience in both hospital administration and quality management. Currently serving as a Hospital Quality Management Officer, I play a key role in managing 83 hospital quality criteria, developing quality improvement plans, and ensuring compliance with national standards. My work includes coordinating internal audits, analyzing performance metrics, and implementing initiatives like the 5S program to optimize efficiency and enhance patient safety.Previously, as a Senior Teaching Assistant at the British Council, I gained extensive experience in recruitment, training, and team supervision. I ensured smooth operations by collaborating across departments, managing learner safeguarding, and facilitating effective communication between teachers and parents. This role honed my skills in team leadership, stakeholder communication, and customer care.I am also pursuing a bachelor's degree in Hospital Administration at the University of Economics Ho Chi Minh City, which equips me with knowledge in planning, organizing, and evaluating healthcare systems. My internship at Cho Ray Hospital provided hands-on experience in administrative functions, further solidifying my commitment to healthcare quality and efficiency.Driven by a passion for continuous improvement, I aim to leverage my skills and experiences to contribute to innovative, patient-centered healthcare management.