Dung Vo Email & Phone Number

Ho Chi Minh City, Vietnam

● Creating a fun, inspiring, and welcoming environment for our members and guests.● Engaging the community, assisting in bringing people together, and creating a sense of belonging.● Coordinating and executing engaging events and gatherings.● Providing a “Member Obsessed” level of service and coaching others to do the same.● Thinking outside the box to make huge fans out of our members.● Managing the Member Experience Team (including communication, scheduling, data and analytics reporting, strategy).Collaborating with fellow Member Experience Managers, reporting and discussing strategy with leadership.● Building relationships and coordinating with landlords, local agencies and government officials to adhere to building standards and regulations.● Coordinating with other departments including sales, marketing, accounting, HR, IT, for various projects.● Managing and monitoring budgets, long-term strategy and business plans. Managing members needs and billing via coworking management software.● Flexibility to work across all locations, at varying time schedules.

Hanoi

- Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying trends; implementing education product change.- Supervise subordinate daily operation and sales activities. Be responsible to subordinate’s performance by giving instruction, training and support. - Accomplishes sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.- Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share. - Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities.

Wrentham, Ma, Usa

• Performing cashier tasks, including receiving phone, cash handling, opening and closing store, making reservation• Providing supervision and work direction to all Spa members• Handling guest complains and assisting the Spa Owner to seek solutions• Ensuring guest satisfaction by suggesting various spa treatment packages that fit guest’s inquiry • Developing and maintaining relationship with the Spa VIP customers• Handling administrative matter such as payroll, daily sale input, routinely updating and posting product sales reports

Foxboro, Ma, Usa

• Organizing and managing appointment bookings for clients• Hosting guests to treatment areas and setting up chairs/rooms for appropriate requested sessions.• Handling cash and audit responsibilities• Opening and closing cashier and the store

Master Of Business Administration (M.B.A.), Hospitality Administration/Management, 3.88/4.0

Activities and Societies: Eta Sigma Delta Presidential International Student Scholarship Attend concentration class in Event Management.

Bachelor'S Degree, International Hotel & Tourism Management, 3.94/4.0

Activities and Societies: Eta Sigma Delta Concentrated in Resort Management Study Abroad in Switzerland- visit various five-star.