Maintaining a positive, empathetic and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating and coordinating with colleagues as necessary.Attend to customers via inbound callsProcess new orders and replacement orders when needed.contact vendors for any issues with items.answer emails in a timely matterforward calls to the correct departmentcontact carriers to resolve issuesEnsure customer satisfaction and provide professional customer support.Provide accurate, valid and complete information by using the right methods.In August 2018 was promoted to work as Claims SpecialistAnalyze and investigate orders that have been escalated, provide a positive outcome.Performed detailed inspections as to why customers issues developed.treat customers fairly and equitably, but also make sure claims are legitimate and reasonable and not going against company policy.Served as a team leader to provide procedural direction and guidance to new team members.Effectively improved customer retention by issuing credits on damaged ordersThoroughly provided customers with detailed information on their claims by referencing the terms of use and the policy informationIndependently made claim decisions within authority based on the information given by the customer.In 2019 I was promoted to Customer Care SupervisorManage the workflow/team performance of the customer care agentsCommunicate goals with the teamevaluate employee skills and implement training requirementscoach and counsel employees towards improved performanceAssist agents with any escalations regarding customer issuesEnsure employees are following company policy, undertake disciplinary action when neededHire and train new hires/Host training sessionsEntered and maintained accurate records of new hiresManaged employee records to include processing new employees, maintain sick time and vacation timeManaged Payroll processingTermination of employees