Dunja Grcic Puksec Email & Phone Number

Zagreb, Croatia

• Working as a program manager on software supply change security product
• Coordinating product life cycle and monitoring development team tasks
• Reporting progress, timeline, risks, introducing change log
• Participated in introducing a two-week delivery cycle to the program
• Involved in creating new procedures for a growing company and the team

• Maintaining Customer contact while assist clients with product's technical aspects
• Cooperating with Customer to reach their goals when implementing new technologies, business processes and optimizing existing ones in service fulfillment ICT area
• Coordinating overall telco customer projects
• Making yearly plans and ensuring its completion
• Making estimations and offers for projects and change requests
• Producing project plan, timelines, assessing risk and doing mitigation plans, closely working with development team

Zagreb, Croatia

• Analysis of customer needs and business processes requirements
• Producing project specifications (blueprints, LLD, HLD, project plan, other)
• Estimating project efforts, assuring scope and timeline
• Organizing customer workshops and maintaining Customer contact
• Creating user stories for development teams and sprint planning using AzureDevOps (Agile)
• Supporting development teams in organizational and technical aspect during development, testing and delivery

• Creating customer solutions for service activation in 5G/4G/3G/IoT/M2M/wireline data and voice
• Performing business analysis to identify requirements and build solution
• Leading team of architect and developers to deliver complex operations support systems transformation project
• Consulting customers for introduction of new services in multi-vendor network
• Presales support
• Working with international teams with different locations

• PM on global program for introducing optimization solutions to Radio Access Network.
• Working closely with Market Areas and Customer Units to address points of improvement that new products will bring
• Assuring delivery of products, their promotion and visibility to Customer Units
• Reporting to Business Area and assuring goals are met
• Actively participating in product development release planning by sharing Customer feedback

• Operations Support Systems and Service Fulfillment:
• Developed (DUP), deployed and tested customer adaptations for Activation platform
• Provided software support, corrected bugs in code, performed testing
• Deployed solution for Ericsson Discovery and Reconciliation and Granite Inventory Services
• FTTH project configuration, testing and deployment of new functionalities for broadband service fulfillment system NetAdminCore Network:
• 2nd line and emergency support for different customers all over the world

• Intelligent Network: prepaid system performance monitoring, configuration enhancement, system maintenance and new functionalities design and testing