Dunja Grcic Puksec Email & Phone Number

Zagreb, Croatia

• Working as a program manager on software supply change security product• Coordinating product life cycle and monitoring development team tasks• Reporting progress, timeline, risks, introducing change log• Participated in introducing a two-week delivery cycle to the program• Involved in creating new procedures for a growing company and the team

• Maintaining Customer contact while assist clients with product's technical aspects• Cooperating with Customer to reach their goals when implementing new technologies, business processes and optimizing existing ones in service fulfillment ICT area• Coordinating overall telco customer projects• Making yearly plans and ensuring its completion• Making estimations and offers for projects and change requests• Producing project plan, timelines, assessing risk and doing mitigation plans, closely working with development team• Creating and overseeing support process and assuring it's functioning• Giving feedback for further product development based on customer needs (workforce management, scheduler, other custom software implementation)

Zagreb, Croatia

• Analysis of customer needs and business processes requirements• Producing project specifications (blueprints, LLD, HLD, project plan, other)• Estimating project efforts, assuring scope and timeline• Organizing customer workshops and maintaining Customer contact• Creating user stories for development teams and sprint planning using AzureDevOps (Agile)• Supporting development teams in organizational and technical aspect during development, testing and delivery• Actively testing developed product and assuring customer requirements are implemented• Performing customer demos, PoCs

• Creating customer solutions for service activation in 5G/4G/3G/IoT/M2M/wireline data and voice• Performing business analysis to identify requirements and build solution • Leading team of architect and developers to deliver complex operations support systems transformation project• Consulting customers for introduction of new services in multi-vendor network• Presales support• Working with international teams with different locations

• PM on global program for introducing optimization solutions to Radio Access Network. • Working closely with Market Areas and Customer Units to address points of improvement that new products will bring• Assuring delivery of products, their promotion and visibility to Customer Units• Reporting to Business Area and assuring goals are met• Actively participating in product development release planning by sharing Customer feedback

Operations Support Systems and Service Fulfillment:• Developed (DUP), deployed and tested customer adaptations for Activation platform• Provided software support, corrected bugs in code, performed testing• Deployed solution for Ericsson Discovery and Reconciliation and Granite Inventory Services• FTTH project configuration, testing and deployment of new functionalities for broadband service fulfillment system NetAdminCore Network:• 2nd line and emergency support for different customers all over the world• Configuring, upgrading and integrating telecommunication core nodes

• Intelligent Network: prepaid system performance monitoring, configuration enhancement, system maintenance and new functionalities design and testing