Dunja Schmutz

Dunja Schmutz Email and Phone Number

Customer Experience Manager @ Komm.ONE
Ulm, BW, DE
Dunja Schmutz's Location
Ulm, Baden-Württemberg, Germany, Germany
About Dunja Schmutz

Dunja Schmutz is a Customer Experience Manager at Komm.ONE. They is proficient in Inglés. Colleagues describe them as "Great professional and better person. It is an honor to work with Dunja on any project. Creative, methodical, tenacious. Great team manager. The best thing is her empathy and emotional intelligence that makes every challenge easy." and "I have the distinct pleasure of working with Dunja. The more I have worked with her the more I came to respect her. She is one of the smartest, hard working, dedicated, and empathetic colleagues I have ever worked with. If there are things she doesn't know enough about she will make sure she learns it. She takes on any tasks given and works tirelessly until completion. She does not expect everyone to agree with her, yet she values the opinion of others and listens carefully before making a deciscion. I valued the time I have worked with her and I can wholeheartedly recommend her."

Dunja Schmutz's Current Company Details
Komm.ONE

Komm.One

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Customer Experience Manager
Ulm, BW, DE
Dunja Schmutz Work Experience Details
  • Komm.One
    Customer Experience Manager
    Komm.One
    Ulm, Bw, De
    View
  • Komm.One
    Customer Experience Manager
    Komm.One Sep 2023 - Present
    Ulm, Baden-Württemberg, Deutschland
    View
  • Anytech365
    Cxo - Chief Experience Officer
    Anytech365 Jul 2022 - Jun 2023
    - Customer Experience- Customer Service- Complaints Handling- Compliance- AI as an opportunity for CX
    View
  • Anytech365
    Customer Service Manager
    Anytech365 Apr 2019 - Jul 2022
    Torremolinos
    - Management Customer Service- Managing teams in a multicultural environment- Procedures and processes- Multilingual, adapting to different cultures and needs- Defining KPIs and measuring impact- CSAT, NPS- Complaints handling
    View
  • Deutsche Schule Málaga
    Public Relations - Cooperation
    Deutsche Schule Málaga Aug 2017 - Jul 2019
    Málaga
    - Social Media (FB, Webpage, etc)- Cooperation Yearbook
    View
  • Diario Sur
    Cooperation - Editorial
    Diario Sur Apr 2016 - Mar 2019
    Málaga
    Writing editorial and commercial articles for the German Newspaper on the Costa del Sol - "Sur Deutsche Ausgabe"
    View
  • Actua2
    Coo And Founder
    Actua2 Jan 2001 - Mar 2019
    Málaga
    Director and partner of Actúa2 Consultores - Organizational developmentBusiness management - HR management - Economic and financial management - Administrative management Project management - Management and coordination of consultancy teams of up to 20 people. - Procedures, Workflow analysis - Service definition and implementation of new units- Business analysis and establishment of KPIs - Reporting and presentations for consultancy projects. Some projects - GENOA (AON). Risk Analysis Tool, project coordination, manuals - description analytical tool. - EPSA. Job descriptions, process optimisation. - LIMASA. Job descriptions, Tasks and workflows, process optimization. - UNICASA. Real Estate 600 offices in Spain. Job descriptions, creation of procedures, workflows, tasks. Creation of the international department with offices in the UK. ADMINISTRATION - Economic and financial control. - Order and document management for all consultancy and training projects. - Management of subsidized training (Formación Bonificada)
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  • Data Control Málaga
    Junior Consultant European Projects
    Data Control Málaga Jan 1999 - Dec 2000
    European projects

Dunja Schmutz Education Details

Frequently Asked Questions about Dunja Schmutz

What company does Dunja Schmutz work for?

Dunja Schmutz works for Komm.one

What is Dunja Schmutz's role at the current company?

Dunja Schmutz's current role is Customer Experience Manager.

What schools did Dunja Schmutz attend?

Dunja Schmutz attended Ie Business School Executive Education, Autonomic University Barcelona, Instituto Internacional San Telmo Seville, Albert-Ludwigs-Universität Freiburg Im Breisgau, Universität Konstanz.

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