Liam Dunne

Liam Dunne Email and Phone Number

Co Founder and CEO @ Klearcom
Waterford, WD, IE
Liam Dunne's Location
Waterford Metropolitan Area, Ireland, Ireland
Liam Dunne's Contact Details

Liam Dunne personal email

n/a

Liam Dunne phone numbers

About Liam Dunne

We help the worlds largest Multinational Contact Centers avoid customer outages on their Domestic IVR voice calls. When problems do arise we find them faster, fixing them sooner. Our AI based platform will automatically analyse the full Domestic IVR voice call path, benchmark performance and alert on every single issue. E.g. Incorrect Messaging, DTMF/Speech Intent not working, Poor MOS, Abandoned Calls. We provide an holistic view of the voice call from customer to agent using a single test and platform with no network probes. We provide IVR Discovery, Real Time IVR Regression Testing, & Load Testing on domestic IVR's. Let us help you:Cell: +35386 3834105 Email: liam@klearcom.comWeb: www.klearcom.com

Liam Dunne's Current Company Details
Klearcom

Klearcom

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Co Founder and CEO
Waterford, WD, IE
Website:
klearcom.com
Employees:
77
Liam Dunne Work Experience Details
  • Klearcom
    Co Founder And Ceo
    Klearcom
    Waterford, Wd, Ie
    View
  • Klearcom
    Co Founder & Ceo
    Klearcom Jun 2018 - Present
    New York, New York, Us
    We help the worlds largest Multinational Contact Centers avoid customer outages on their Domestic IVR voice calls. When problems do arise we find them faster, fixing them sooner. Our AI based platform will automatically analyse the full Domestic IVR voice call path, benchmark performance and alert on every single issue. E.g. Incorrect Messaging, DTMF/Speech Intent not working, Poor MOS, Abandoned Calls. We provide an holistic view of the voice call from customer to agent using a single test and platform with no network probes. We provide IVR Discovery, Real Time IVR Regression Testing, & Load Testing on domestic IVR's.
    View
  • Scalex.Ie
    Ceo
    Scalex.Ie Mar 2016 - Jun 2021
    Advisory practice delivering commercial revenue models for SaaS companies targeting an enterprise customer base. Our practice has proven experience transforming the depth and breadth of businesses, while demonstrating the sales and operational capability to grow from a startup base to executing at a large global scale structuring organisations across remote office locations & WFH teams. Industry experience includes enterprise SaaS, UCaaS, CCaaS, CpaaS, global telecoms, gps tracking solutions, business process outsourcing, contact centers, advertising and media.
  • Spearline®
    Chief Commercial Officer & Board Member
    Spearline® Mar 2016 - Mar 2018
    Skibbereen, Cork, Ie
    As the Chief Commercial Officer at Spearline, I was responsible for creating and delivering the commercial strategy of the business to drive revenue growth and expand the global enterprise customer & business location base. Increased revenue by +630% during my tenure.Accountability for driving revenue growth, by leveraging and aligning all revenue-generating departments: Sales, Customer Experience & Marketing.Developed a sales & revenue model to deliver a Fortune 1,000 enterprise customer target market across direct and channel sales. Established all Sales & CE department processes from sales cycle’s, to onboarding, training and monitoring. Grew the commercial department from myself initially to 50+ members globally.Continuous development of internal organisation & processes to ensure effective upselling across customers.Won a number of key large new enterprise accounts. Managed key global account renegotiation's.Established a leadership team in each department and monitor the team’s performance against gains and losses.Won a Deloitte Technology Fast 50 Award for business growth in 2016/17/18/19 & Deloitte Technology Fast 500 EMEA Awards in 2018.
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  • Beat 102 103 And Wlr Fm
    Commercial Director
    Beat 102 103 And Wlr Fm Jun 2010 - Mar 2016
    Waterford, Ie
    Revenue: Responsible for developing revenue streams at both national and local level, including the creation of non traditional revenue streams. Management: Structure, Grow, Lead and Motivate sales and auxiliary department’s to outperform the market each month culminating in the winning of top ranking national sales awards for outstanding performance in 2012, 2013 & 2014.
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  • E-Drive Solutions
    Co-Founder & Cco
    E-Drive Solutions Mar 2006 - Jun 2010
    Waterford, Ireland, Ie
    Customised Fleet Solutions Inc; GPS tracking & transport efficiency solutions, outsourced engineering services, driver safety solutions across the UK and Irl.Identified sweet spot customer per target segment, established sales cycles and closed opportunities.
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  • Mycustomer.Ie
    Co-Founder & Cco
    Mycustomer.Ie Mar 2006 - Aug 2009
    Established mycustomer as a leader within outsourced sales & CRM fields in Irl/UK Drove execution within the various sales teams of 25+, ensuring profitable deliverySold the business in 2009.
  • Grey Group
    Account Manager
    Grey Group 2003 - 2006
    New York, Ny, Us
    Revenue growth across ICT, Retail, Gaming sector client base.
    View

Liam Dunne Skills

Advertising Marketing Advertising Sales Online Advertising Marketing Strategy Radio Advertising Event Management Social Media Marketing Management Account Management Customer Relationship Management Sales Business Development Strategic Planning Radio Promotions New Business Development Crm Sales Management Mobile Devices Leadership Brand Development Strategy Team Leadership Negotiation Start Ups Presenting To Clients Presenting To Senior Management Sponsorship Sales Market Research Project Management Social Media Advertising Manage Client Relationships Marketing Communications Social Media Digital Marketing Digital Media Online Marketing Social Networking Digital Strategy Media Planning Radio Business Strategy Email Marketing Integrated Marketing Customer Service Public Relations Direct Marketing Outsourcing B2b Market Research Business To Business

Liam Dunne Education Details

  • Technological University Dublin
    Technological University Dublin
    International Sales
  • Technological University Dublin
    Technological University Dublin
    Advertising
  • Waterford Institute Of Technology
    Waterford Institute Of Technology
    Software Development
  • South East Technological University
    South East Technological University

Frequently Asked Questions about Liam Dunne

What company does Liam Dunne work for?

Liam Dunne works for Klearcom

What is Liam Dunne's role at the current company?

Liam Dunne's current role is Co Founder and CEO.

What is Liam Dunne's email address?

Liam Dunne's email address is li****@****ine.com

What is Liam Dunne's direct phone number?

Liam Dunne's direct phone number is +35328*****

What schools did Liam Dunne attend?

Liam Dunne attended Technological University Dublin, Technological University Dublin, Waterford Institute Of Technology, South East Technological University.

What are some of Liam Dunne's interests?

Liam Dunne has interest in Through Dedication, Poverty Alleviation, Advertising, Enthusiasm, Fleet Solutions, Media.

What skills is Liam Dunne known for?

Liam Dunne has skills like Advertising, Marketing, Advertising Sales, Online Advertising, Marketing Strategy, Radio Advertising, Event Management, Social Media Marketing, Management, Account Management, Customer Relationship Management, Sales.

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