Louise Dunne Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

Continue to support the queues through Zendesk, exceeding daily targets, and achieving a quality score of 98% week on week. Design and publish a weekly newsletter, highlighting company updates to the team, as well as creating an inclusive and personable culture by including team news and recommendations.Complete numerous projects with the Trust and Safety team, including Policy Audits and Q&A Learning Sessions with our partner agents.Mentor new employees and conduct… Show more Continue to support the queues through Zendesk, exceeding daily targets, and achieving a quality score of 98% week on week. Design and publish a weekly newsletter, highlighting company updates to the team, as well as creating an inclusive and personable culture by including team news and recommendations.Complete numerous projects with the Trust and Safety team, including Policy Audits and Q&A Learning Sessions with our partner agents.Mentor new employees and conduct onboarding sessions to familiarize my new colleagues with the tools, policies and processes the company has in place. Show less

Dublin, County Dublin, Ireland

Protect Tinder’s ecosystem, preventing fraudulent activity by proactively reviewing accounts and responding to incoming reports from other members of the community. Investigate bug and app functionality reports gathering date from Zendesk tickets and working with Engineers for a speedy resolution.Communicate and coordinate with cross functional teams across Marketing, Legal, Engineering and outsourced partners to investigate escalations and vet members in a fast paced and time… Show more Protect Tinder’s ecosystem, preventing fraudulent activity by proactively reviewing accounts and responding to incoming reports from other members of the community. Investigate bug and app functionality reports gathering date from Zendesk tickets and working with Engineers for a speedy resolution.Communicate and coordinate with cross functional teams across Marketing, Legal, Engineering and outsourced partners to investigate escalations and vet members in a fast paced and time critical environment. Generate clear and detailed end of day reports for a handover to the U.S team, outlining current technical issues, and highlighting the current trends found throughout the day. Show less

Dublin, County Dublin, Ireland

Provide high quality email support through Zendesk to members and other stakeholders, reviewing ban appeals, investigate impersonation reports and remove bad actors. Be a knowledge expert and stay up-to-date on current trends to enforce Trust and Safety policies by proactively reviewing in-app reports, investigating accounts for violations, and actioning in accordance with current policies. Provide invaluable feedback to the policy team to create or update existing policies… Show more Provide high quality email support through Zendesk to members and other stakeholders, reviewing ban appeals, investigate impersonation reports and remove bad actors. Be a knowledge expert and stay up-to-date on current trends to enforce Trust and Safety policies by proactively reviewing in-app reports, investigating accounts for violations, and actioning in accordance with current policies. Provide invaluable feedback to the policy team to create or update existing policies, identifying knowledge gaps and finding a solution for all team mates. Show less

Assess and identify account restrictions, suspensions and limits with new and existing eBay users preserving customer safety.Investigate restrictions, suspensions and blocks and be an advocate for the customer by offering a human approach with exceptional interpersonal skills. Maintain a high level of expertise in eBay policies and procedures, utilizing this expertise to educate sellers, ensuring compliance when listing and selling.Promote selling best practices, helping… Show more Assess and identify account restrictions, suspensions and limits with new and existing eBay users preserving customer safety.Investigate restrictions, suspensions and blocks and be an advocate for the customer by offering a human approach with exceptional interpersonal skills. Maintain a high level of expertise in eBay policies and procedures, utilizing this expertise to educate sellers, ensuring compliance when listing and selling.Promote selling best practices, helping sellers offer buyer’s the best customer experience on their store or with their listings. Analyse accounts and listings for risk and harm to the eBay community. Actively reduce risk on site by preventing fraudulent activity from reoccurring. Evaluate selling accounts for business growth, adjusting limits to maintain a level of safety and security on site whilst allowing seller’s to gradually grow their business.Consistently exceed quarterly targets and achieve an overall target goal of 107% in the last quarter by collaborating cross functionally with the proactive fraud team to mitigate safety concerns. Show less

Dublin, Leinster, Ireland

Investigate and troubleshoot site issues with an excellent telephone manner, offering work arounds for customers, while writing detailed reports for the IT department.Assist and educate new sellers with generating sales and analyse seller performance for existing sellers, promoting eBay’s marketing solutions and sales improvement techniques.Mentor new team mates, offering in-depth knowledge of internal tools and site navigation.Established positive customer interactions… Show more Investigate and troubleshoot site issues with an excellent telephone manner, offering work arounds for customers, while writing detailed reports for the IT department.Assist and educate new sellers with generating sales and analyse seller performance for existing sellers, promoting eBay’s marketing solutions and sales improvement techniques.Mentor new team mates, offering in-depth knowledge of internal tools and site navigation.Established positive customer interactions by incorporating customer-centric behaviours, evaluating customer needs and responding with service solutions to enhance customer experience and loyalty. Show less

Dubai, United Arab Emirates

Business Class Grade 1 (January 2016-November 2018)- Generated clear, concise end of flight reporting and updating systems to ensure accuracy of inventory, sales and customer service- Focused on client acquisition by promoting the Frequent Flier programme, offering in-depth knowledge of what the product offers to the customer- Established positive customer interactions by incorporating customer-centric behaviours, evaluating customer needs and responding with service solutions to… Show more Business Class Grade 1 (January 2016-November 2018)- Generated clear, concise end of flight reporting and updating systems to ensure accuracy of inventory, sales and customer service- Focused on client acquisition by promoting the Frequent Flier programme, offering in-depth knowledge of what the product offers to the customer- Established positive customer interactions by incorporating customer-centric behaviours, evaluating customer needs and responding with service solutions to enhance customer experience and loyalty- Participated in team building exercises and mentored newly upgraded crew- Planned and executed regulatory reporting and safety briefs- Oversaw promotions and sales targets to ensure individuals and teams met their goals- Managed inflight finances and dissemination of information to crew- Commended by senior crew members for exceeding sales targets by 50%.- Implemented galley preparations, demonstrating efficient time management skills- Thoroughly conducted safety briefs and security checks prior to each flight.- Monitored access to the aircraft, ensuring only authorized personnel accessed the secured area at all times. Flight Attendant Economy, Emirates (Dec 2013 -Dec 2015)-Utilized our KIS system (Knowledge-Driven Inflight Service) to ensure heightened level of customer service and improved sales opportunities-Ensured good rapport with colleagues, allowing us to work effectively as a team in a fast-paced, highly regulated environment.- Delivered an exceptional level of service, prioritising certain duties as necessary.- Awarded Nujoum Award for customer care and excellent customer service techniques- Guided hearing / visual impaired customers through safety briefings Show less

Dublin, Ireland

- Promoted welcoming environment greeting visitors, directing them to designated areas and providing information quickly and efficiently.- Streamlined back office services, ensuring positive client experience; including stock replenishment, client correspondence, schedule tracking and filing management.- Coordinated administrative operations, including daily appointment preparation, cash book and float as well as customer queries.- Managed daily budget and end of day summaries-… Show more - Promoted welcoming environment greeting visitors, directing them to designated areas and providing information quickly and efficiently.- Streamlined back office services, ensuring positive client experience; including stock replenishment, client correspondence, schedule tracking and filing management.- Coordinated administrative operations, including daily appointment preparation, cash book and float as well as customer queries.- Managed daily budget and end of day summaries- Upsold to clients, using knowledge of company products to match client needs. Show less

Dun Laoghaire, Leinster, Ireland

- Responsible for inventory control including ordering and processing shipments as well as maintaining organised stock shelves.- Offered exceptional customer service to differentiate and promote the company brand.- Resolved customer concerns by investigating issues, answering questions and building rapport remaining calm and patient in sometimes stressful and difficult situations- Mentored new employees on customer service, money handling and commercial strategies.- Improved… Show more - Responsible for inventory control including ordering and processing shipments as well as maintaining organised stock shelves.- Offered exceptional customer service to differentiate and promote the company brand.- Resolved customer concerns by investigating issues, answering questions and building rapport remaining calm and patient in sometimes stressful and difficult situations- Mentored new employees on customer service, money handling and commercial strategies.- Improved sales by applying product knowledge to suggest products that met the customer needs as well as up-selling complementary products Show less

Dublin, Leinster, Ireland

I began working in this role as a cashier and server and quickly climbed the ladder of success to team lead. I began working in food and drink stalls in the Aviva Stadium. I was commended by my team leads for my service delivery and was promoted to the executive lounge for fine dining. In the find dining lounge I was able to develop my interpersonal skills with customers and learned how to effectively communicate with my team members.I was promoted after one year of working in… Show more I began working in this role as a cashier and server and quickly climbed the ladder of success to team lead. I began working in food and drink stalls in the Aviva Stadium. I was commended by my team leads for my service delivery and was promoted to the executive lounge for fine dining. In the find dining lounge I was able to develop my interpersonal skills with customers and learned how to effectively communicate with my team members.I was promoted after one year of working in Compass Catering to team lead. I was responsible for overseeing the service in the bar and end-of-day reports. I often delegated one of my team members to assist me with the cash handling, mentoring them for their future career development.I developed my leadership skills during my time in Compass Catering. Show less

Dun Laoghaire, Leinster, Ireland

I worked on the floor, assisting customers with queries, offering products and offering home design knowledge.I was trained on the till, handling cash and processing payments. I took part in the inventory check.During my time in Hickeys, I developed my customer service and communication skills and I grew confident by asking my colleagues for mentoring.

Professional Diploma, Ux Design

Bachelor Of Science (B.Sc.), Applied Psychology