Vice President, Healthcare Operations
Irvine, Ca, Us
As the Vice President, Healthcare Operations, I was responsible for the operational oversight of healthcare security and safety programs in over 5,000 healthcare facilities including 800+ hospitals and some of the largest health systems across North America. My direct involvement led to a 96% client retention rate, 45% reduction in staff turnover and a 100% pass rate for accreditation surveys.By providing expertise in new business development and client retention, the program grew annual revenues from $83M to $1B, increasing GM from 6.5% to 12.25%, with a client base from 1,500 to over 5,000 healthcare facilities over a 10-year period.This responsibility included leadership development, training, operational effectiveness, and regulatory compliance. I also led the Healthcare Safety Strategy, reducing violence related injuries by 45% over the past 4 years. I developed healthcare programs designed to enhance the skill set and performance of safety and security professionals. These programs have been a market differentiator and have received numerous acclimations from The Joint Commission (TJC), DNV and the Centers for Medicaid and Medicare Services (CMS).I provided subject matter expertise in program development, compliance, safety, emergency management, business continuity, accreditation survey readiness, education, and mentoring future leaders. And I led the HIPAA Privacy Business Associate program as the Corporate Privacy Officer.