Mark Dunn Email & Phone Number

New York, Ny, Us

Since 1884, the not-for-profit AKC has maintained the largest registry of dogs in the world, and today oversees 22,000 canine events each year. Along with its nearly 6,000 clubs and its affiliated organizations, the AKC advocates for the dog as a family companion, advances canine health and well-being, works to protect the rights of all dog owners and promotes responsible dog ownership. As Executive Vice President, Mark continues to lead AKC’s core customer and core revenue operations and is responsible for over 60% of AKC's business. He also leads AKC's Business Intelligence and Internal Consulting Group, two teams tasked with supporting the entire organization's self-awareness and growth, and he leads other initiatives as directed by the CEO.

New York, Ny, Us

As Senior VP, Registration & Customer Development, Mark Dunn led the AKC’s core customer and core revenue operations, registering over 1.3 million purebred puppies annually and managing relationships with over 230,000 U.S. breeders. Oversaw AKC operations, including the Customer Call Center, the Data Entry & Processing teams, the B2B Customer Development team, the Business Analytics Team, and the AKC Global Services Division. Mark led the effort to successfully overcome over 20 years of nearly consecutive decline at AKC. As of 2019, the AKC has now enjoyed 5 consecutive years of dog registration growth, 4 consecutive years of litter registration growth, 3 consecutive years of breeder-customer growth.

New York, Ny, Us

Led the AKC’s core customer and core revenue operations, driving the first year-on-year increases in total dog and litter registrations since 1996.

New York, Ny, Us

As AVP of Development, led the AKC's strategic channels development effort focusing on B2B sales and relationship opportunities in the North American pet retail, veterinary and animal welfare channels. Launched and grew AKC's very successful AKC @ Retail program bringing in a 9% annual lift in AKC dog registration related revenue. Also launched the AKC Shelter Pilot which has allowed over 100,000 shelter dogs to become part of AKC for FREE and giving their new owners free pet health insurance, training support and responsible dog ownership information.

New York, Ny, Us

The AKC’s Internal Consulting Group (ICG) provided internal business consulting services to AKC divisions seeking to drive cost efficiency, customer satisfaction and revenue improvements. Under Dunn the ICG team became customer focused and data-driven, launching a number of successful new programs designed to meet dog owners needs while driving new revenues for AKC. Most notably, the ICG team was responsible for the development and execution of two of AKC's most exciting new programs: The AKC Canine Partners Program and AKC's My Dog Can Do That attraction. Since its launch in 2010, the AKC Canine Partners Program has enabled over 200,000 mixed breeds, non-AKC, and rescued dogs to participate in AKC sports and titling programs including Agility, AKC Rally, Obedience, Lure Coursing, Therapy, CGC and Fly Ball. This “All Dogs Welcome” approach has been embraced by AKC clubs across the US and is changing who and how the AKC is able to engage in its mission.AKC's My Dog Can Do That has allowed thousands of pet owners across the US to bring their dog to an AKC event and participate in a fun, non-competitive, obstacle course experience, giving them a taste of what AKC and its clubs are all about.

Board Member and Managing Director for AKC Reunite, formerly AKC Companion Animal Recovery (AKC CAR), founded in 1995, North America’s largest not for profit pet ID and recovery service responsible for over 400,000 lost pet reunions to date.

Qualex, Inc., a subsidiary of Eastman Kodak, was the largest photo finishing and personalized photo product services company in the world, providing wholesale services for both brick and mortar retailers such as CVS and Target and for dozens of on-line entities such as American Greetings Interactive & Kodak EasyShare Gallery. As Director of Engineering and Quality, led the overall effort to align the company's capabilities with its external and internal customer requirements, directing the following teams: Systems Engineering, Industrial Engineering, Quality Engineering, Field I.T. Support, and Customer Care. Managed the corporation's Customer Care Team with more than 100 virtual call center agents across the US and Canada.Responsible for consumer and wholesale customer relationship management. Worked closely with VP Business Development on new customer acquisition and B2B integrations while directly overseeing a large customer service organization.

Led development and implementation of company-wide tactics to meet cost reduction objectives including implementation of Lean/Six Sigma manufacturing initiatives and number of key Change Management projects. Led Industrial Engineers and Plant Ops Managers in the on-going effort to reduce Cost through continuous improvement. Responsible for the quality metrics and for leading the effort to surpass quality expectations. Led the Qualex Consumer Policy Team responsible for integrating customer service, operations and marketing policies into cohesive, actionable statements of practice. Played key facilitation and leadership roles in the consolidation and right-sizing of manufacturing facilities in North America. Responsible for actively managing the corporation’s manufacturing equipment assets to achieve the most efficacious deployment of available capacity.

Managed plant production operations for the Novi, Michigan Qualex plant, producing 9 million orders annually. Led 3 Shift Managers, 8 Supervisors and 235 production associates working 24/7, 355 days/yr. Accountable for all direct labor and direct material costs. Key Accomplishments · Reduced employee turnover from 103% to 44% in first 12 months. Fell below 30% annually in 2001.· Reduced Customer Complaints from 14,000/million to 6,300/million in first 10 months; reduced complaints 64.2% during 2.5 years as Production Manager.· Improved Orders per Direct Labor Hour from 21 to 31, a 48% improvement over 2.5 years.· Improved on-time service performance from 68.8% to 96.3% in first 10 months.· Selected to receive in-depth Six-Sigma & Lean training known as Kodak Operating System (KOS).· Qualex Special Recognition Award, 1999 Qualex Production Manager of the Year, 2000.

Rochester, New York, Us

Responsible for the Northern California operations of Lerner Processing Labs, a provider of photo finishing fulfillment for the Camera & Specialty market. Directed the day-to-day activities of the laboratory in San Leandro, CA, employing 120 manufacturing, technical, delivery, customer service and admin associates. Worked closely with the Regional Sales Manager to develop the strategies necessary to drive bottom line results.

M.B.A., Integrated Business

Six Sigma Black Belt, Engineering

B.A., Political Science & Business Administration