Paul Dunphy Email and Phone Number

Provided support to: The London Borough of Southwark in Climate Change, Environment & Leisure&The London Borough of Hounslow on Climate Change and Green Economy

• Advise the Corporate Management Team, the Leader and Cabinet Members and all ward Councillors on council business.• Lead the creation of system conditions, mechanisms and processes to ensure a strong and effective voice for residents and service users in the shaping and improvement of services and strategies.• Contract management for the largest contracts in the Council, including recycling, waste and street cleansing, highways and grounds maintenance and trees across all land types… Show more • Advise the Corporate Management Team, the Leader and Cabinet Members and all ward Councillors on council business.• Lead the creation of system conditions, mechanisms and processes to ensure a strong and effective voice for residents and service users in the shaping and improvement of services and strategies.• Contract management for the largest contracts in the Council, including recycling, waste and street cleansing, highways and grounds maintenance and trees across all land types (400+ staff) and leading the delivery of a 25% reduction in spend saving a total of over £8m annually.• Ensure clarity of vision across my services, providing robust priorities and monitoring the achievement of the objectives, Including management responsibility for 200+ staff and £40M+ annual revenue budget.• Lead a diverse set of front facing, operational services that touch 250,000 residents, 5,000 businesses, and 120,000 properties; namely, all environmental services in and on the public realm including: transport strategy, all highways works (road and footway maintenance, signage, street lighting, asset management, bridges and structures, safety), recycling, waste and cleansing across all land types, public toilets, street markets, parks amenities and grounds maintenance, trees, building control, sustainability and air quality, regulatory services (health and safety, food safety, environmental health, trading standards, pest control, consumer protection, licensing and gambling, coronial services and the mortuary.• Departmental lead for:- the delivery of the 3-year financial strategy for the Council, which has so far taken total savings of £165m from annual budgets – which equates to a 50%+ reduction in controllable spend, since 2010.- multiple corporate boards: i.e. Investment & Resources Board, Strategic Commissioning and Procurement Board and the Digital Board, where I provide strategic oversight in a Resource Director capacity.- The impacts of Brexit for the Council Show less

• A Senior Leader in the organisation reporting directly to the Deputy Chief Executive with a remit to help drive transformation with all services and focus on the councils outcomes, while achieving the financial strategy to save £70M over the next 3 years. • Lead member of the Directorate Management Team with responsibility for delivery of the Camden Plan key strategic agenda (the Camden Plan), to promote and deliver improved outcomes for the residents and businesses of… Show more • A Senior Leader in the organisation reporting directly to the Deputy Chief Executive with a remit to help drive transformation with all services and focus on the councils outcomes, while achieving the financial strategy to save £70M over the next 3 years. • Lead member of the Directorate Management Team with responsibility for delivery of the Camden Plan key strategic agenda (the Camden Plan), to promote and deliver improved outcomes for the residents and businesses of Camden.• Responsible for a number of transformation programmes including: o Transforming Strategy and Change functions for the organistion working to a new model of empowered and enabled teams to deliver significant savings (7.8m per annum); includes Corporate Finance, ICT, HR, Strategy, Policy, Research, Information and Performance, Engagement and Partnerships Systems Thinking and Programme and Project Management.o Implementation of a new Enterprise Resource Planning system to drive integrated HR and Finance services and deliver a new organisational culture steered by an overall digital strategy, with significant savings (£1.1m per annum). Show less

• I had overall responsibility for recycling and waste, street cleansing (including graffiti), commercial waste, street markets and public conveniences and the winter service. • I took this opportunity in April 2011 and have spent the last 3 years changing the service we provide to make it more efficient to ensure our residents and businesses. This has included a complete review of the service from top to bottom, which has now delivered 25% (£5m per annum) savings for the Council… Show more • I had overall responsibility for recycling and waste, street cleansing (including graffiti), commercial waste, street markets and public conveniences and the winter service. • I took this opportunity in April 2011 and have spent the last 3 years changing the service we provide to make it more efficient to ensure our residents and businesses. This has included a complete review of the service from top to bottom, which has now delivered 25% (£5m per annum) savings for the Council. Programmes and projects have included: changes to the recycling service (rollout of wheelie bins borough wide), provision of service delivery during the Olympics, changes to street cleansing, changes to waste collection services and improvements to street markets.• I had overall strategic leadership, work and people management responsibility for the service. And direct responsibility for 60 staff, indirect responsibility for another 400, a £30M annual budget • I was responsible for development of service changes in response to changing local, regional and national policy and strategy; including developing and monitoring strategies.• I worked closely with Camden’s elected Members, across all political parties, to ensure a high quality service in a challenging period for Local government.• I oversaw the response to some large unplanned events to minimise the effect on the borough including the London riots and the death of Amy Winehouse. Show less

• In my Improvement role I had overall responsibility for leading the department’s efficiencies programmes (contributing £25M per annum), matching requirements and solutions with business needs and pressures. This included leading governance, working closely with a diverse set of stakeholders, partners and customers, leading HR projects, providing financial sign off, risk and issue management, benefits realisation and post implementation reviews.• In my ICT role I had responsibility for 30… Show more • In my Improvement role I had overall responsibility for leading the department’s efficiencies programmes (contributing £25M per annum), matching requirements and solutions with business needs and pressures. This included leading governance, working closely with a diverse set of stakeholders, partners and customers, leading HR projects, providing financial sign off, risk and issue management, benefits realisation and post implementation reviews.• In my ICT role I had responsibility for 30 staff, a £5M+ budget, 50+ ICT systems and a large number of ICT programmes and projects. I led the business systems development function within the department ensuring our systems were robust, scalable and value for money and that they delivered a return on Investment. As the departmental ICT lead I was responsible for ensuring that appropriate relationships were fostered and developed with external partners, as well as making sure the service worked in collaboration with the services across the council as a whole.• I oversaw delivery of a number of key programmes and projects, including: implementation of a new single contact centre for the organisation and implementation of a customer relationship management (CRM) system. Show less

• I managed the team (13 staff) responsible for the delivery of an effective and efficient system support service to all users of key business systems in the department, ensuring the development and implementation of a continual programme of system improvements to better meet business needs• I managed all of the departments ICT system contracts and the performance of external suppliers ensuring satisfactory service levels and other deliverables are met, and appropriate negotiating support… Show more • I managed the team (13 staff) responsible for the delivery of an effective and efficient system support service to all users of key business systems in the department, ensuring the development and implementation of a continual programme of system improvements to better meet business needs• I managed all of the departments ICT system contracts and the performance of external suppliers ensuring satisfactory service levels and other deliverables are met, and appropriate negotiating support and development contracts. I delivered a 25% saving in our contract spend, getting more bang for my buck.• I provided expert advice and guidance to senior managers, making a key contribution to service planning and departmental and council policy and strategy• I developed and managed the programme of ICT-related business change projects, leading a team (9 staff) to ensure a professional, customer-focussed and responsive service.• I undertook high level project work, including the preparation of complex business cases and costed ICT proposals to secure management approval and funding• I was oversaw delivery of a number of key projects; including; delivery of a new CCTV, e-permits and mobile payments system, delivery of a new planning and building control system and delivery of a new licensing system. Show less