PARTNER OPERATION SPEACIALIST- Design operational flows and collaborate with functional departments to successfully launch the Automated Valuation Model (AVM) in VinID app and the Instant Approval (a tool to check loan-to-value limit) in Pro-Agent app.- Receive, handle and respond to partners’ issues in Salesforce system.- Design templates to communicate the business results to partners.- Assist Business team in gathering, developing and aligning requirements with… Show more PARTNER OPERATION SPEACIALIST- Design operational flows and collaborate with functional departments to successfully launch the Automated Valuation Model (AVM) in VinID app and the Instant Approval (a tool to check loan-to-value limit) in Pro-Agent app.- Receive, handle and respond to partners’ issues in Salesforce system.- Design templates to communicate the business results to partners.- Assist Business team in gathering, developing and aligning requirements with Product and Data team to launch app/tool feature for both internal and external users.- Participate in testing, receiving, operating and improving specific platform tools to ensure stable and effective operations.- Manage operations flow for business campaigns, events,...Achievements and skills gained:- Data analysist.- Knowledge about building technology products. - Ability to work under high pressure and independently. Show less

E-COMMERCE CUSTOMER SUPPORT LEADER- Supervising the daily operations of the customer service department (including 3 teams: Etsy, Amazon and Facebook)- Investigate and resolve customer complaints to ensure customer satisfaction: respond appropriately and guide the complaint through established/appropriate channels.- Effectively manage customer service capacity to meet the needs of the business even during peak seasons.- Collaborate with other departments to resolve… Show more E-COMMERCE CUSTOMER SUPPORT LEADER- Supervising the daily operations of the customer service department (including 3 teams: Etsy, Amazon and Facebook)- Investigate and resolve customer complaints to ensure customer satisfaction: respond appropriately and guide the complaint through established/appropriate channels.- Effectively manage customer service capacity to meet the needs of the business even during peak seasons.- Collaborate with other departments to resolve issues and stay informed of promotions, changes, etc. - Evaluate customer feedback and communicate insights to fulfillment team, marketing, and IT development teams to optimize the customer experience.- Collaborate with leadership to help build and support the team/structure/process.- Manage daily, weekly, and monthly reports to monitor trends and identify quality issues.Achievements and skills gained:- Experience with Shopify, Shop base, or other eCommerce platforms (Etsy and Amazon)- Lead 7 or more customer service representatives- Excellent organization skills with the ability to prioritize and handle multiple tasks.- Strong written and verbal English communication skills.- Reduce the dispute rate on Paypal and Stripe. Show less

Quality manager - Control the quality of each learners and give methods to improve their English with bad skills. - Assure the teaching quality of English teacher (100% native speakers) and support them by showing the way to teach and control the classes effectively. - Manage and Coordinate the work of TAs. - Testing the level of learners who want to study at the center before class and then give advice to their parents for their children's appropriate class. - Introduce the… Show more Quality manager - Control the quality of each learners and give methods to improve their English with bad skills. - Assure the teaching quality of English teacher (100% native speakers) and support them by showing the way to teach and control the classes effectively. - Manage and Coordinate the work of TAs. - Testing the level of learners who want to study at the center before class and then give advice to their parents for their children's appropriate class. - Introduce the studying programs and special products of the center for parents to persuade them allow their children to learn here.- Make plans for monthly events. Admin for page - Update information of the learning programs - Write content - Reply the questions from clients Achievements and skills gained: - Be able to persuade customers effectively.- Foster time management and arrange my work more appropriately.- Improve Problem Solving Skill with customers and children and tele- sales skill. Show less

- Arrange teaching timetable of teacher and TAs.- Make an exam schedule for all classes.- Manage the class and ensure every activity is going on smoothly.- Find teachers or TAs to cover for the classes the main ones are off.- Support for special programs of the center.Achievements and skills gained:- Foster time management and arrange my work more appropriately.- Improve Problem Solving Skill, IT skill and Communication skill.