- Provided assistance in position management, labor relations, pays and benefits, staff and class according to federal regulations, - Filed and drafted operating procedures, develop documents and input information into federal data systems,- Utilized information systems to develop documents in Microsoft Word, Excel, Access and Power Point and assist with special events, training, communication and meetings.

*IRS Certified Volunteer Tax Preparer (Basic)- Assisted working families connect with all the tax credits, for which they are eligible using TaxWise software,- Advised families to build assets for financial stability by linking them to fairly priced financial products and saving bonds,- Utilized computer software to determine eligibility for public benefits, including food stamps, utility assistance, educational funding and free or low cost health insurance.

- Assisted branch manager in development of branch and program budgets,- Forecasted programs' cash inflow and outflow for the upcoming years,- Utilized DonorPerfect database system to manage donors' information and perform analytic tasks upon requests,- Utilized Excel's built-in functions, Pivot Table/ Pivot Chart and What-If analysis, to run monthly/quarterly donation reports.

- Identified and generating documents for sellers and buyers- Inputted and updated clients' information from Excel spreadsheets to company's data management website, - Maintained relationships with current clients by following up and calling.