As the owner of the large Saltmine catalogs and the Saltmine Designer Back Office of furniture products & finishes, my job includes:- Streamlined product catalog operations by managing over 80,000 models in the back-office environment, ensuring 99% data accuracy through the implementation of automated validation tools.- Reduced post-launch issues by 80% by designing and implementing clear UAT testing parameters and acceptance criteria for new system features.- Cut process delays by 50% and operational costs by re-engineering the product modeling quality check process using Lean Six Sigma methodologies.- Increased search efficiency by 35% through collaboration with cross-functional teams to restructure the product catalog, introducing 80 new product types and custom attributes.- Automated repetitive workflows, decreasing operational delays by 40% and reducing labor costs, using Google App Script and Power Automate Desktop.- Improved data accuracy by 20% during the migration of 30,000+ product models to a new back-office system by developing detailed project documentation and ensuring seamless integration.- Categorize product attributes following the Saltmine categorization standards and naming conventions, and upload them onto the Saltmine Designer Back Office on the daily basis, using relevant tools (Google Sheets, Excel, AirTable, etc.)- Follow daily customer projects and work closely with relevant teams (Interior Design, 3D Modeling, Project Managers, etc.) to ensure desired results for customers.- Constantly provide feedback during the use of Saltmine Designer Back Office to the Product & Engineering team for platform performance improvements using Jira.- Improve the cataloging process by developing tools and applying advanced techniques to the process, as well as innovating a new cross-team workflow to minimize friction.

Saltmine is a "workplace optimization platform" for enterprises that centralizes workplace data, teams, planning, design, and budgeting in the cloud to support strategic workplace decisions. Some of the use cases are1. Portfolio Optimization 2. Re-entry Planning 3. Stay or Go Analysis

- Managed and controlled the network maintenance requests from Global Carriers.- Processed a high volume of orders and requests under the pressure of tight deadlines.- Liaised with Global Carriers and the relevant teams for verifying and confirming information to deliver customer satisfaction in a timely manner.- Co-operated with the concerned team for revision when detecting any wrong information on the existing database.- Successfully assisted Ho Chi Minh operation center in bridging the gap between the local team and the Japanese team while on a business trip in Japan.- Participated in the development of customer service standards and continuously optimized the working process by creating/ updating more than 20 written procedures for internal training purposes.

- Communicated effectively with parents and students about Course-level Assessment, aspirations, and points of improvement.- Taught knowledge and skills in art to a group of 7 students, and gave feedback to parents about the student’s study progress to build respectful relationships and trust.

Provided significant information about each destination with an emphasis on its cultural and historical meaning to tourists, using high proficiency in spoken English.

Performed various translation duties from Vietnamese/ English into Japanese, including written texts/ news/ promotion, and uploaded them onto the company’s website.