Duong Pham Email & Phone Number

Atlanta, Georgia, United States

Greater Chicago Area

Greater Chicago Area

Designed and built online presentations to promote efficient web navigation and product selection on McMaster.comFacilitated weekly process for migrating web content from testing environments to the live websiteUpdated and organized department documentation to reflect current workflows, including a training manual for Web Publishers

Chicago, IL

Managed and coached remote team of Online Tutors to provide individual online mathematics instruction to students in Texas and West Virginia using the Reasoning Mind Foundations programAdapted and monitored hours-reporting system in Salesforce to increase department's operations efficiencyDesigned and created department knowledge base in Confluence to.

Chicago, IL

Advised Tutoring Manager on how best to maximize partner support efficiency based on student data and partner feedbackDeveloped online training course for tutors and teachers using eLearning and design platforms including Moodle, Camtasia, and Adobe CaptivateHired, onboarded, and coached new remote Tutoring staff

Dallas, TX

Managed and coached a team of nine Implementation Coordinators through regular check-in meetings, performance evaluations, and mentoring sessionsProvided weekly and monthly progress reports for 150+ schools using Excel and Salesforce to boost implementation fidelity and investment in partner districtsDual role that also encompassed all Senior.

Dallas, TX

Provided support and training to school administrators on overseeing the implementation of the Reasoning Mind math program through in-person workshops and one-on-one meetingsTrained and coached team of five newly hired Implementation Coordinators

Dallas, TX

Provided continuous support for teachers by monitoring student data in Reasoning Mind’s online math program, brainstorming successful classroom best practices, and providing solutions-focused feedback to teachers on a monthly basis to improve program implementationPrepared and presented professional development training for teachers that introduce key.

Hanover, NH

Monitored and advised executive board leadership for over 20 student groups to promote organizational sustainability and efficiencyOrganized and led bi-weekly meetings to advise Council members on event-planning logistics, fundraising strategies, membership retention, and advertising strategiesCoordinated all aspects of bi-annual discussion dinner on.

Hanover, NH

Designed annual alumni, parent, and student newsletters, surveys, and publicationsAnalyzed statistical data collected from programmed events and feedback surveysFacilitated focus group discussions with students on improving student life at Dartmouth College

Cat Dang, Vietnam

Collaborated with local school teachers and principal to provide TCI with information on the quality of education provided for students of Cat Dang Middle SchoolProposed improvements and initiatives for TCI’s adopt-a-village templateAssisted instructors in teaching English grammar and pronunciation to students in grades 6-9

Bachelor Of Arts, History; Asian & Middle Eastern Studies

Foreign Study Language-Immersion Program, Modern Standard Chinese Language; Special Topics In Chinese Culture

High School Diploma, 7 - 12