• Act as a liaison between client and customer on incident issues while maintaining the integrity of the level of service• Triage incident service request by inbound and outbound phone calls, email or web portal as a point of contact• Identify and assign the incident to the appropriate severity level, category, priority, team, and engineer• Manage the lifecycle of the incident until resolution• Make use of the appropriate information provided by the software and database systems to build problem resolution skills, and maximize the quality of support and the timeliness with which it is provided to customer• Identify and incorporate conflict resolution techniques

• Acquired comprehensive understanding of the company’s mission, vision, and product knowledge within 7 days to effectively consult and sell topotential water utilities.• Successfully consulted with approximately 20 potential customers daily at the Singapore International Water Week (SIWW) trade show

• Support the communication between client and consultant from ControlCase to ensure the information delivery regarding the PCI program’srequirements• Followed up and assured the client completed all of the required tasks in one week onsite support. Result: completed 80% the required tasks before the audit.

• Outreached to prospective client companies (nearly 100 outbounds and inbounds per day) to introduce UNIGWORK and generated interestin initial business conversations (through LinkedIn and Facebook mostly).• Managed the full sales cycle for nearly 300 client companies’ accounts, successuly submitted nearly 700 postings on UNIGWORK’s landingpage (briefing, on trial, proposing, following up and renewing) and got nearly 200 renewals.• Communicated to gain deep understanding of clients’ recruiting and hiring challenges to build a short/medium/long-term sales pipelinein accordance with targets.• Assisted in the coordination and implementation of marketing strategies, and delegate tasks that achieve strategic goals by proposingideas to attract business clients through social channels, executed along with Marketing team in differen tasks (seeding, pitching, usinggrowth hack,...).• Tracked performance, reported metrics and mentored the development of 4 sales intern reporting directly.• Managed other projects (team leader): Training Product Materials Summary, Product Training (both business and candidates’), Data Scrapping (team number: 3), Data Entry (team number: 4).

• Implementing invoicing procedures.• Tracking, reviewing, approving, and issuing invoices.• Managing client requests and queries.• Uploading and archiving invoice data, as well as filing contracts.• Verifying tax information.

• Preparing regular financial and administrative reports as well as in charge of writing any invoices.• In charge of the appointments’ arrangement, meetings’ schedule, travel arrangements.• Being the personal translator/interpreter for company’s Director.• In charge of the placement of company’s goods order overseas and domestically. • Handling any complaints emerging.• Maintain relationship with providers and clients.• Distribute and store correspondences.

• Check certificates related to shipment; Receive Pre- SOB, check & chase SIs.• Handle B/L process and B/L amendment as required; Solve daily issues • Handle AMS, ACI, ENS… cargo issues: send AMS details to customers ontime, inform new AMS details. File records• Perform any duties as assigned by Team Leader and Export Documentation Manager

• Closed 5 life insurance contracts within 3 months• Attended weekly training sessions to improve and update life insurance policies• Earned Certificate in Insurance issed by Ministry of Finance• Consulting and providing personal finance solutions to customers• Support to resolve benefits

• Made phone calls and successfully made appointments with 04 businesses.• Have opened 03 SME business banking accounts and assisted collecting customers’ financial, legal and competent documents.• Filled up Know your customer (KYC) template before any collateral site visits.• Prepare and assisted to arrange 02 customers’ credit approval package as well as credit facility offer letter in order.• Made 04 collateral site visits during internship.Learned how to check customers’ debts (CIC), how to use 02 banking softwares to check customers’ current status such as balance inquiry and bank statements of customers (T24 Software and ECM).

- Prepared and set up pre-training session’s tasks for 08 courses and continuously checked staffs’ post-learning progress by random checking.- In charge of the Hotel internship, weekly training sessions' data entry and 02 monthly training session’s reports.- Understanding the recruiting procedures in each specific department through observing and learning from colleagues.- In charge of the 02 internal events, 04 monthly newsletters' design as well as training materials for 02 IHG's training courses with catchy layouts and creative contents.

- Prepared lesson outlines and created worksheets for teachers to hand out to students.- Planned and prepared teaching aids such as worksheets, short stories, group projects, and audio-visual tools for daily lessons.- Increased the class scale from 03 students to 10 students in 2 weeks through the teaching method modification and the attitude towards students when assisting them.

- In charge of collecting as much database as possible to promote the number of participants in EduFair as well as the event's popularity (successfully collect 25 people)- Made use of online tools such as Facebook, Instagram to advertise the event to reach as many as people.- Helped over 25 participants to finish their registering procedures to ensure their participation before the event- Assisted ambassador of Kaplan International English to attract participants to their booth and helped participants understand English by translating for them.

- Placed calls to potential new clients and communicated effectively to close 03 sales in 03 months (Tuyet Tra Milk Tea Hanoi, Tuyet Tra Milk Tea Hai Phong and Corá Coffee).- Resolved all customer inquiries and complaints.