Ben Duperroir

Ben Duperroir Email and Phone Number

Central TX Business Leader | Transformation & Growth Guru | Executive Board Member | Serial Entrepreneur @ Pathway Consulting, LLC
Ben Duperroir's Location
Austin, Texas Metropolitan Area, United States, United States
Ben Duperroir's Contact Details

Ben Duperroir personal email

About Ben Duperroir

Ben Duperroir is a business leader, champion for community and foster youth, and philanthropist. Ben's company Pathway Consulting, provides strategic consulting and program stewardship at One Medical, an Amazon company, and several local businesses in central Texas.Ben's leadership philosophy transcends the ordinary and manages the "so-what" with the "how". Central to Ben's approach is effective communication anchored with emotional intelligence, where empathy and self-awareness play pivotal roles in organizational growth. Ben leads with a growth mindset and that fuels his dedication to continuous improvement and innovation both personally and professionally. Ben's experience as a leader has been in corporate America at big-tech giants like Dell Technologies, in entrepreneurship, and through coaching and consulting at the C-Suite level.Ben has had great experience in marrying powerful data visualization, artful change management, and strategic insight which has afforded him over 15 years as a global executive and successful entrepreneur and position him to be the person to help executives and business leaders break their daily routines. With Ben's guidance, these leaders think differently, gain insights, make better decisions, and generate meaningful results.Ben stays active and is committed to making an impact in his community through several board seats at the executive and director level, all with the mission of enhancing the lives of students, small businesses, and community.

Ben Duperroir's Current Company Details
Pathway Consulting, LLC

Pathway Consulting, Llc

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Central TX Business Leader | Transformation & Growth Guru | Executive Board Member | Serial Entrepreneur
Ben Duperroir Work Experience Details
  • Pathway Consulting, Llc
    Strategic Business Consultant
    Pathway Consulting, Llc Oct 2023 - Present
    Helping business leaders and CEOs achieve better results, both personally and professionally. Pathway provides Executive Coaching and Business Strategies across talent development, organizational design and business intelligence that lead to more efficient, richer outcomes.
  • Dell Technologies
    Director, Governance & Chief Of Staff Global Business Services
    Dell Technologies Jan 2019 - Aug 2023
    Round Rock, Texas, Us
    • Focused on strategic development and execution, diverse financial operations, and effective communication to drive excellence and success across multi-million project portfolio• Spearheaded the development of a comprehensive governance framework to guide workforce management and shape future strategies, reducing the footprint from 257 major and minor in-person office locations to 23 major centers worldwide• Led the transformation from 24% automated assistance to 90% in 2023 through the creation of a 3-year dynamic automation plan outlining clear objectives and key results• Steered strategies aligned with specific role objectives, integrating these strategies into the performance plans of each team member to maximize accountability and productivity• Leveraged robust change management leadership to drive career development, improve the employer net score, and enhance employee morale and satisfaction during a challenging workforce reduction• Collaborated with the business to deliver extensive automation projects, achieving an impressive $200M in cost savings and 400 hours in overall reduction, as well as positively impacting the 5K employees and accomplishing corporate deliverables and priorities• Crafted an accountability framework aimed at measuring success through sales productivity, striving to establish a scalable, long term sales enablement ecosystem
  • Dell Technologies
    Senior Manager Of Projects And Programs, Global Business Services
    Dell Technologies Jan 2015 - Jan 2019
    Round Rock, Texas, Us
    • Directed a staff of 16 direct reports and a 120+ person global team while managing a $5M budget, conveying the operational tone and strategy to deliver exceptional automation outcomes consistently• Led change management initiatives and strategic planning for order management, order audits, and customer care functions impacting 3K employees• Provided first-rate leadership to attain a net promoter score of 91%, surpassing the company average by a remarkable 20 points• Distinguished as a source for best-in-class talent, utilizing a proactive approach to talent development to foster confidence and success and advance more careers than any other leader
  • Dell Technologies
    Program Consultant & Relationship Manager, Global Business Services
    Dell Technologies Jan 2013 - Jan 2015
    Round Rock, Texas, Us
    • Oversaw a high-performing team of 40 indirect senior analysts within the US, cultivating collaboration, productivity, and goal achievement• As a certified ISO 9001 auditor, charged with identifying risks and revamping the supply chain and order systems through defect elimination, demonstrating a commitment to quality and continuous improvement• Transformed the tone of the role, employing data as a tool to empower success in employees and drive organizational growth• Demonstrated expertise in Six Sigma Lean methodology, championing common goals to strengthen productivity and efficiency and improve overall performance• Optimized the IT program, increasing sales conversion by 19%, decreasing inbound customer contacts by 8%, and reducing order fulfillment time by 3 days• Championed transformative initiatives, reducing sales and order management escalations by 17% YOY and mitigating 550K+ global incidents encompassing 18 cross-functional teams within finance and customer support• Successfully aligned global processes and statements of work with outsourcing partners, generating a 42% improvement in service level agreements triggering customer escalations• Forged and owned a strong relationship with the global Better Business Bureau, reducing order management contact volume by 7%
  • Dell Technologies
    Project Management Advisor, Global Services & Support
    Dell Technologies Jun 2006 - Jan 2013
    Round Rock, Texas, Us
    • Diligently governed delivery expectations and processes to accelerate on-time delivery of warranty dispatches from 77% to 94% for global warranty supply-chain dispatches valued at $5.5M• Instrumental in revitalizing the supply chain through an extensive redesign, leading to enhanced service execution and order delivery commitments• Headed and owned the global standard support infrastructure, including contingency sites and continuity plans, leading to dramatic improvements in productivity and cost reduction• Performed meticulous root cause analysis, identifying 20+ opportunities for improvement, expertly distinguishing root causes from systematic issues, and increasing on-time performance by 10%• Initiated a quarterly certification program and implemented software advancements to upgrade technician diagnostics, decreasing necessary parts per dispatch by 13%

Ben Duperroir Skills

Program Management Project Management Project Delivery Requirements Analysis Business Analysis Service Delivery C Level Presentations Business Analytics Driving Results Powerpoint Marketing Research Training Delivery Account Management Marketing Cross Functional Team Leadership Supply Chain Business Process Improvement Process Improvement Training Sales Management Marketing Strategy Team Leadership Crm Marketing Communications Leadership Outsourcing Management Customer Service

Ben Duperroir Education Details

  • Western Governors University
    Western Governors University
    General

Frequently Asked Questions about Ben Duperroir

What company does Ben Duperroir work for?

Ben Duperroir works for Pathway Consulting, Llc

What is Ben Duperroir's role at the current company?

Ben Duperroir's current role is Central TX Business Leader | Transformation & Growth Guru | Executive Board Member | Serial Entrepreneur.

What is Ben Duperroir's email address?

Ben Duperroir's email address is bd****@****ail.com

What schools did Ben Duperroir attend?

Ben Duperroir attended Western Governors University.

What are some of Ben Duperroir's interests?

Ben Duperroir has interest in Social Services, Children, Economic Empowerment, Science And Technology, Human Rights.

What skills is Ben Duperroir known for?

Ben Duperroir has skills like Program Management, Project Management, Project Delivery, Requirements Analysis, Business Analysis, Service Delivery, C Level Presentations, Business Analytics, Driving Results, Powerpoint, Marketing Research, Training Delivery.

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