Ben Duperroir Email & Phone Number

Helping business leaders and CEOs achieve better results, both personally and professionally. Pathway provides Executive Coaching and Business Strategies across talent development, organizational design and business intelligence that lead to more efficient, richer outcomes.

Round Rock, Texas, US

• Focused on strategic development and execution, diverse financial operations, and effective communication to drive excellence and success across multi-million project portfolio
• Spearheaded the development of a comprehensive governance framework to guide workforce management and shape future strategies, reducing the footprint from 257 major and minor in-person office locations to 23 major.
• Led the transformation from 24% automated assistance to 90% in 2023 through the creation of a 3-year dynamic automation plan outlining clear objectives and key results
• Steered strategies aligned with specific role objectives, integrating these strategies into the performance plans of each team member to maximize accountability and productivity
• Leveraged robust change management leadership to drive career development, improve the employer net score, and enhance employee morale and satisfaction during a challenging workforce reduction
• Collaborated with the business to deliver extensive automation projects, achieving an impressive $200M in cost savings and 400 hours in overall reduction, as well as positively impacting the 5K employees and.

Round Rock, Texas, US

• Directed a staff of 16 direct reports and a 120+ person global team while managing a $5M budget, conveying the operational tone and strategy to deliver exceptional automation outcomes consistently
• Led change management initiatives and strategic planning for order management, order audits, and customer care functions impacting 3K employees
• Provided first-rate leadership to attain a net promoter score of 91%, surpassing the company average by a remarkable 20 points
• Distinguished as a source for best-in-class talent, utilizing a proactive approach to talent development to foster confidence and success and advance more careers than any other leader

Round Rock, Texas, US

• Oversaw a high-performing team of 40 indirect senior analysts within the US, cultivating collaboration, productivity, and goal achievement
• As a certified ISO 9001 auditor, charged with identifying risks and revamping the supply chain and order systems through defect elimination, demonstrating a commitment to quality and continuous improvement
• Transformed the tone of the role, employing data as a tool to empower success in employees and drive organizational growth
• Demonstrated expertise in Six Sigma Lean methodology, championing common goals to strengthen productivity and efficiency and improve overall performance
• Optimized the IT program, increasing sales conversion by 19%, decreasing inbound customer contacts by 8%, and reducing order fulfillment time by 3 days
• Championed transformative initiatives, reducing sales and order management escalations by 17% YOY and mitigating 550K+ global incidents encompassing 18 cross-functional teams within finance and customer support

Round Rock, Texas, US

• Diligently governed delivery expectations and processes to accelerate on-time delivery of warranty dispatches from 77% to 94% for global warranty supply-chain dispatches valued at $5.5M
• Instrumental in revitalizing the supply chain through an extensive redesign, leading to enhanced service execution and order delivery commitments
• Headed and owned the global standard support infrastructure, including contingency sites and continuity plans, leading to dramatic improvements in productivity and cost reduction
• Performed meticulous root cause analysis, identifying 20+ opportunities for improvement, expertly distinguishing root causes from systematic issues, and increasing on-time performance by 10%
• Initiated a quarterly certification program and implemented software advancements to upgrade technician diagnostics, decreasing necessary parts per dispatch by 13%