Dupi Isnandar Email & Phone Number

Jakarta Metropolitan Area

I am responsible for developing strategies for the collection team to achieve their targets. My role involves analyzing data, identifying trends, and implementing effective collection strategies and techniques.I collaborate closely with the collection field team to optimize performance, reduce delinquencies, and enhance recovery rates, contributing to the.

Jakarta Metropolitan Area

As the founder of Dava Consulting, I lead a dedicated team committed to revolutionizing the banking industry's operational landscape.With a proven track record of leveraging process improvement through technology and structured process improvement methodology, I offer tailored consultancy services to financial institutions seeking to streamline their.

West Java, Indonesia

Working on e-learning marketplace platform for professional especially for pre and early career of being professionalWe have created MySamba.ID. An e-marketplace where people can prepare, start, learn career and share later being used for any possible professional experienceWe have 35 training modules installed in the platform and keep growing ranging from.

Jakarta Metropolitan Area

June 2023 - February 2024 (9 months) Jakarta Metropolitan AreaProviding services to clients to help them solve problems and give them the best performance they have never imagined before.Using the best methodology in a short, effective and efficient manner through the implementation of Six Sigma and the implementation of Risk Threshold Trigger and Action.

Jakarta Metropolitan Area

Reported to Head of Corporate Strategy Planning (CFO Subordinate)Oversee corporate fundamental performance resulted from the 9 company focused initiatives based on 2021 3 corporate strategic pillars.With or without supervisor, lead weekly meetings with group heads prior to those initiatives and execute/monitor action plan results.Report to the supervisor.

Greater Jakarta Area, Indonesia

Reported to Operation Strategy & Service Quality Group Head (COO Subordinate) in developing the future operation strategy and the need to boost operational excellence. This need is increased as it will become the future of banking.Completed 8 projects: OREO Project, SERENA Project, KEY CRITICAL Project, Smart Account Opening (SAO), MOONLIGHt Project.

Greater Jakarta Area, Indonesia

Reported to Special Asset Management Group Head (CEO direct subordinate) in managing the strategic and development side. Surrounded by many existing challenges. It was the process improvements executed by this team in many areas that gave the significant change to the result.At least 3 projects with CEO approval and 7 improvement initiatives were.

Greater Jakarta Area, Indonesia

Reported to COO on initiation and implementation of key crucial projects for the bank transformation using a very well known & best practices framework such as Six Sigma. Introduce and spread out those methodologies throughout the environment in order to smooth and yet aggressive transformation.Together with the team, we have improved the Turnaround Time.

Greater Jakarta Area, Indonesia

Reported to Group Head Micro Business and Portfolio and Responsible for growing, developing, and managing a new microfinance portfolio in one of the 10 biggest banks in the country that belongs to Maybank Group.Lead directly 90 microcredit analysts, 10 quality assurance officers/ managers, collection managers, portfolio, and system development team..

Greater Jakarta Area, Indonesia

Reported to Micro Business Development Group Head in developing, and managing bank-wide micro portfolio quality with a focus on portfolio monitoring and credit maintenance, which covers 2.109 sales outlet/branches/unit with more than 7,000 sales-collectors workforce, 950 field collectors, 1,400 analysts, with 19.1 T portfolio, and approximately more than.

Jakarta, Indonesia

Reported to Collection Head in managing system implementation for one of the largest motorcycle multi finance companies in the country with IDR 7 trillion active portfolio, 6000 staff, 100 branches and over 200 implementation points across nations.

Greater Jakarta Area, Indonesia

Reported to the owner in developing a local Outsourcing/Collection company for a Citibank biggest Sales Agency group which would explore company expansion. Successfully signed up the agreement with major financial companies in the country such as Citibank, GE, Danamon, and ADIRA

Jakarta, Indonesia

Reported to Risk Director in managing collection portfolio and together with 1,200 team members, we achieved company best performance in the last 24 months for Xdays+ delinquency, 9.85% (Jun’08). It was also the best for the last 22 months for 30+ delinquency, 4.29 % (Sep ‘08). Delivered biggest Recovery payment ever (Dec’08)

Greater Jakarta Area, Indonesia

Jan '07 - Nov'07, as Recovery Backend Senior Manager reported to Collection Head at GE. The 100 team members had accomplished incremental payment in 3 only months by 52% in Mar ’07 compared to Dec’06.Apr '06 – Dec’06, as Branches Collection Senior Manager reported to Collection Head. Total 500 teams across branches achieved and number significantly.

Jakarta, Indonesia

Reported to Project Facilitation Director in Hong Kong. Regional AIA/AIG group in Hong Kong assignment was to be a Regional Office Project Manager to lead Six Sigma initiatives and projects using the approach in Indonesia.

Greater Jakarta Area, Indonesia

As a Quality Six Sigma Black Belt, reported to Six Sigma Quality Director. Lead projects in Astra Credit Company/ACC (GE subsidiary, and one of county biggest auto finance companies) and GE auto finance division which earned GE Special Project Recognition Award - Mar ’05. The project was the GE Global Award nominee.

Out Region

As a Collections Assistant Manager, Jakarta, reported to the Collection & Recovery Head. I managed 100 staff and acted as CATS (Collection Agent Tracking System) project leader. This project earned the GE Special Project Recognition Award in Sep ’04. Achieved Xdays Roll Rate target in Nov '02 and acknowledged as best improvement ever. Earned GE Special.

Greater Jakarta Area, Indonesia

-Sep '01 – May ’02, Customer Service & Branches rotation, supervised by CS and Branch Director. Earned GE Management Award in May ’02.-Feb’01 - Sep’01, Collection rotation, supervised by Operations Director. Earned GE Management Award in Jul ’01.-Feb '01 - Sep’01, in Sales & Marketing rotation, supervised by Sales & Marketing Director. Earned GE Management.

Education record

BII : -Sharia Banking for Executive Level, Oct-14 -National Bank Monitoring by OJK, Jun-14 Bank Mandiri : -Sales Acceleration Program.

Bachelor, Civil Engineering And Planning Faculty, Architecture Engineering Major

Activities and Societies: Resimen Mahasiswa Batalyon I - ITB (1996 - 1999), Paduan Suara Mahasiswa - ITB (1994 - 1996), Perhimpunan.

Phisics