Duprie Grady Email & Phone Number

Las Vegas, Nevada Area

Assist customers over the phone with issues such as: account creation, password reset, video footage retrieval, and remote viewing software setup on end users laptops, personal computers and mobile devices.Maintain low wait times while focusing on first call resolution.Answer questions customers may have about our system and services for there account.Ensure electronic records are created and updated for all customer communications.Taking a proactive approach to maintaining equipment and software of each account.Assist Onsite technician with the installation of CCTV, IP Camera, Audio and POS integration technology.Assist technician over the phone with troubleshooting steps to resolve the issues they are having with the install.Configure all installed equipment that is at the location for new installs or upgrades to the clients account.Install all software use to control all equipment and configure software settings.

Las Vegas, Nevada Area

Network Security Administration I've been in the Computer/Telecommunications industry work with Phone Systems, Computers, laptops, desktops, hardware, software integration troubleshooting as well as repair and upgrade. Troubleshooted all of their Computers/VOIP Phones, systems and network, using OSI Model and TCP/IP Model. Provide hands on support for builing, maintaining and configuring all computers for our different clients. Supported various applications such as UVNC, RDP, Symantec, Antivirus, Anti-Malware, Ghost, OS, Teamviewer, MS Office, MS Server, to name a few. Maintain, fix and troubleshoot Audio/Video equipment for Conference style rooms and Presentation Setups; equipment including Distribution Amps, TVs, Blue-ray Players, Projectors, DVRs, Cameras, Mixers, Microphones (Wired & Wireless). Provided custom A/V installations for client’s specific requests. Directly supported clients ensuring their needs were met. Also have lots of experience with ip-based network systems working with as Router, Switches, Firewall, Servers, Access Points Microwave Technology as well.. Utilized Active Directory to Manage user accounts, edit group memberships, and unlock/lock accounts to insure security across the network Configured, maintained and troubleshooted equipment of D-Link, Net-gear, Cisco, HP and 3Com Routers. Provided support for printers, scanners and other Office peripherals.Video Surveillance and Access Control systemsWe setup Wired/Wireless Network for IP Based Video Surveillance and Access control systems . we use CAT5, CAT6, Coaxial Cable, MC, and Fiber. Microwave Radio Networks Wifi, terminate Data jacks, Patched Panels, Lacing cable into server racks and mounting components in them. Install and Setup Cameras, Motion Sensors, Card Readers, Backup Power Supply, Switches, Media Encoders, Fiber Converter and Servers. Using a sophisticated Software system to bring all of this equipment working together in one easy to use

Installed and maintained Surveillance Systems for NV Energy, Mojave Electric, and Desert Canyon Rehabilitation Hospital. Set up Wireless Microwave Radio Networks for Video Surveillance Systems and Access control. Ran CAT5, CAT6, Coaxial Cable, MC, and Fiber. Terminated Data jacks, Patched Panels, 66 Blocks and 110 Blocks. Installed and Setup Cameras, Motion Sensors, Card Readers, Backup Power Supply, Switches, Media Encoders, Fiber Converter and Severs. Setup Conference style rooms and Presentation Setups. Served Network Administrator for Mojave Electric and Desert Canyon. Troubleshooted all of their Computers/Phones, systems and network, using OSI Model and TCP/IP Model. Utilized Active Directory to create user database accounts, edit group memberships, and unlocked accounts. Configured, maintained and troubleshooted equipment of Netgear, Cisco and 3Com Routers. Provided support for printers, scanners and other peripherals.

Cut down power drops and ran power cables on the floor for booth set up. Set up booth stringers, power outlets, power for booth’s and booth lighting. Setup track lighting, switch equipment, as well as reset breakers and changed fuses during various shows for clients. Completed show turndown for various events.Quick NetsWorked at NV Energy New Faculty, installed Surveillance Cameras, Camera mounts, Ran CAT5 Cable, MC Cable, terminated Cat 5 and MC, to Patch panel and data jacks. Lacing cable into server racks and mounting components in them. Well EquipmentToned CAT 5 cable and Labeled it, terminated CAT5 to Phone and Data jacks, CAT5 to 66 blocks. Ran conduit and CAT5 to server rack and patched panel for Camera System.

Provided hands on support for computers. Built, maintained and configured all computers for our different clients. Supported various applications such as UVNC, RDP, Symantec Antivirus Corporate 10.x, and Symantec Ghost Corporate 8.0 to name a few. Maintained, fixed and troubleshoot Audio/Video equipment for Conference style rooms and Presentation Setups; equipment including Distribution Amps, TVs, VCRs, DVD Players, Projectors, DVRs, Cameras, Mixers, Microphones (Wired & Wireless). Worked mainly with single Input Multiple output setups. Provided custom A/V installations for client’s specific requests. Directly supported clients ensuring their needs were met.

Contracted for various businesses, such as:Southwest GasRolled out over 100 PC’s Setup, installed, logged, formatted and repacked old PC’s as well as shipped them back to Manufacture.; Rolled out over 150 PC’s Setup, installed, logged into each PC, as well as set up VOIP Phone’s for each station, and terminated Data Jacks. Sand’s Convention centerRan conduit, CAT5 and Fiber.Southwest GasRolled out over 200 PC’s Setup, installed, logged into each PC. Repaired and formatted Old PC’s and set them up in different locations. Took PC’s from 2nd location formatted them then repacked old PC’s which was shipped back to manufacturer.

Performed Help Desk support for Logitech. Diagnosed troubleshoot and fixed all Logitech products, personal computer issues caused by Logitech software and products to include product replacement.

Computer Science

Computer Networking

Diploma, General Studies, 9-12

General Studies