Application Engineer
Current-Attend requirements, claims and inquiries from clients, end users, companies, and original equipment manufature, being able to hold meetings and presentations and obtain conclusions to guarantee their satisfaction.-Collaborate with the definition of the strategic plan for sales department, negotiate conditions, carry out follow-up, make presentations.-Analyze fluid sealing in technical claims, to infer the causes that generate those, provide a response to the claimant and, where appropriate, provide information to the QA departments for the management of corrective actions.-Analyze field performance trends, identify deviations, interpret signals, prepare reports, make presentations, define priorities of countermeasures, manage the application of countermeasures.-Detect technical training needs, design courses and provide training to external and internal clients.-Participate in the preparation of management reports.-Define the need, manage and participate in special projects aimed at improving the processes for dealing with complaints, product performance analysis and field information gathering.-Analyze survey (information gathering) in field work with end users of our product to document effective performance conditions in the field, anticipating quality deviations.