Cindy Duran Email & Phone Number

Rockaway, NJ, US

Newark, New Jersey, United States

Led implementation of new sales platform and website design for subscription farm boxes

Newark, New Jersey, United States

• Supported the Office of Admissions’ sustainability and growth efforts for enrollment by maintaining incoming cohorts of talented students via social media outreach and community engagement
• Using strong client relationship management skills, conducted virtual candidate interviews and answered students’ questions, building their interest in our school which resulted in a 41% increase in applicant matches
• Provided excellent customer service to support applicant retention and new enrollment goals leading to a 47% increase in applicant enrollment for the 22-23 school year
• Increased the school’s social media presence via a 27% growth in Instagram followers and a 56% boost in Facebook page reach over the course of one school year
• Developed, translated, and edited school communications materials for social media posts, school-wide emails, and promotional literature
• Designed and ordered promotional products such as magnets, bumper stickers and water bottles while maintaining the admissions department budget

Newark, New Jersey, United States

• Manage a nonprofit pilot program consisting of an online farmers market promoting local and sustainable agriculture with 19 urban/regional suppliers and 296 registered customers
• Manage a subsidized CSA distribution program in partnership with Newark Beth Israel Medical Center
• Support program operations through coordination of aggregation, storage, processing, and distribution of locally/regionally produced food products
• Conduct research and make recommendations for program enhancements to ensure compliance with regulations and increase order fulfillment efficiency
• Compile sales and customer demographics data for annual reports
• Foster and maintain relationships with suppliers and industry partners

Montclair, New Jersey, United States

• Intern for the Office of Energy Management within the Division of University Facilities
• Conduct energy audit of building through in person walkthrough and review building floor plans
• Collaborate with other university departments to gather necessary data for project
• Research recommended lighting levels for different types of spaces
• Investigate alternatives for more energy efficient light fixtures and switches
• Analyze energy usage by fixture and determine ROI on the more efficient replacements

Passaic & West New York, NJ

• Manage administrative & program operations of nine after school programs in two separate school districts
• Work with marketing and IT team to innovate program operations leveraging technology resulting in a 20% cost reduction while adhering to business policies and compliance with state regulations
• Compile and organize programmatic data reports such as demographics, attendance and payments
• Assess prospective hires with respect to business and state licensing standards, and monitor pending training and certifications of current staff in order to maintain compliance with state regulations· Identify issues.
• Build rapport, maintain open communication, and serve as primary point of contact for clients, government subsidy agency, and school administration
• Work with applicants to complete federal aid application and follow up for additional information when required

Passaic & Elizabeth, NJ

• Facilitated on-site program operations in three partner schools located in 2 urban school districts.
• Analyzed and troubleshooted technical issues with the online platform system by traveling to different sites each day in order to maintain consistent implementation of the program
• Developed strong relationships with the school staff and liaised between the school and the Site Ops Manager.

Park Ridge, New Jersey

• Used ability to quickly learn new systems and software to research and investigate up to 60 complex injury claims before issuing payouts
• Cultivated exceptional customer service skills while documenting initial accident reports from clients telephonically
• Mastered the ability to multi-task and quickly shift priorities when incoming reports came through
• Developed strong written and verbal communication skills by writing defense statements for arbitration cases and participating in oral defense hearings resulting in a 20% increase in favorable outcomes
• Recognized for ability to master relevant data and train new employees applying more efficient practices
• Received early promotion to an exclusive team that processed the most complex claims, was noted for adaptability under pressure and accuracy in reporting

Lyndhurst, New Jersey

Managed doctors' calendars, set up appointments in-person and via telephone. Drafted paperwork for insurance claim reimbursement. Took charge of the preparation and maintenance of patient records, assisted the oral surgeon with chair side treatment procedures, prepared instruments for scheduled procedures.

Passaic, New Jersey, United States

• Maintained prioritization throughout prescription processing to ensure timely delivery of product to customers
• Reconfigured and optimized organization of prescription bins resulting in a 50% increase in staff productivity
• Transcribed SIG codes, ensured accurate medication selection and measurement, labeled and filed filled prescriptions
• Performed monthly inventory of medication and supplies

Passaic, New Jersey, United States

• Promoted to head cashier and took on the added responsibility of processing high dollar returns and balancing cash registers.

Passaic, New Jersey

• Maintained and operated all photo lab equipment as a photo lab technician and cashier while providing excellent customer service

Master Of Science, Sustainability Science With A Concentration In Leadership, Gpa: 3.98/4

Activities and Societies: Alpha Epsilon Lambda Honor Society, The National Society of Leadership and Success

Bachelor Of Arts (B.A.), Biology

Activities and Societies: Louis Stokes Alliance for Minority Participation (LSAMP), New Jersey Public Interest Research Group (NJPIRG)