Kim Durand Email & Phone Number

Easthampton, MA, US

Amherst, Massachusetts, US

Providing world-class client service, operations, and administrative support for the UniFi by CAIA™ learning platform.

New York, NY, US

Own the master project plan for an international education program for financial professionals. Autonomous management and coordination of all aspects of the exam outside of curriculum and content. Responsible for the delivery of error-free exams on time to Candidates. Provide project scheduling, tracking, issue management, risk management and status.

Amherst, Massachusetts, US

Managed various high-level international special projects throughout the association related to finance and alternative investments. Managed all sourced collateral and promotional materials. Identified and negotiated event venues, managed budget, coordinated travel and on-site logistics for event attendees. Facilitated and managed on-site operational.

Building relationships and providing technology solutions are part of my customer focused approach. Having the ability to listen carefully to client requirements is important when working in the rapidly changing world of telecommunications. Managing the sales process for new prospects, from initial contact through to closure and resolving customer.

Direct daily operations, manage technical dispatch and scheduling and financial oversight. Create and implement company procedures and protocols to maximize company operations and customer satisfaction. Manage Technical and Support staff. Liaison between customer and technical staff for telecommunications installations. Coordinate production of collateral.

Provide pre- and post-sales support. Managed administrative and technical staff. Coordinated production of collateral materials for sales meetings, etrade shows and company events. Public speaking at industry events, exhibited at trade shows and managed all facets of customer training events. Planned and negotiated media exposure, including TV, video.

East Longmeadow, MA, US

Facilitated customized college search and reviewed with high school students. Assessed and presented personal interest & career assessment tools. Personalized Admission application & essay coaching. SAT & ACT strategic test preparation and planning. Reviewed high school transcripts and extracurricular resumes for college application submissions.

Collaborated with marketing and creative services to create and produce internal and external event communications campaigns, including invitations, registration materials and documentation, reports and signage. Scheduled, organized and exhibited at domestic and international trade shows and events for Broadband Communications. Managed and executed all.

Northampton, MA, US

Provided pre- and post-sales customer service support for millimeter wave manufacturer. Provided quotations, proposals and GSA contract reviews. Acted as liaison between customer and Engineering/Technical staff. Delivered engineering drawing specifications and quality assurance requirements in accordance with customer projects. Determined pricing, prepared.