Kim Durand Email & Phone Number

Easthampton, Ma, Us

Amherst, Massachusetts, Us

Providing world-class client service, operations, and administrative support for the UniFi by CAIA™ learning platform.

New York, Ny, Us

Own the master project plan for an international education program for financial professionals. Autonomous management and coordination of all aspects of the exam outside of curriculum and content. Responsible for the delivery of error-free exams on time to Candidates. Provide project scheduling, tracking, issue management, risk management and status reporting to internal and external stakeholders. Develop and actively manage schedule to define materials for upcoming exam cycles, item development and review, including providing task lists, coordinating meetings, and ensuring all deadlines within the schedule are met. Customer Lifecycle Support by managing all incoming customer communication, and processing all documentation provided by prospects, candidates and Charterholders. Manage Candidate Management System platform for candidate management, finances, communication, as well as management and maintenance of the website. Manage social media outlets and organize, source speakers, advertise and produce webinars for industry related content. Collaborate with Marketing to provide and promote content for sales registration and Charterholder e-mail campaigns.Legal and accounting support, manage and maintain all legal disclosures and policies. Review and update bi-annually and make current versions available to all Candidates and Charterholders via the website.

Amherst, Massachusetts, Us

Managed various high-level international special projects throughout the association related to finance and alternative investments. Managed all sourced collateral and promotional materials. Identified and negotiated event venues, managed budget, coordinated travel and on-site logistics for event attendees. Facilitated and managed on-site operational support.Managed and served as the primary contact for all client, manager and employee communications for the CEO, Executive Vice President and Chief Operating Officer. Prepared meeting documents, presentations and various communications for the Board of Directors, CAIA Foundation and Audit Committee. Handled sensitive and confidential materials with discretion.Maintained the highest level of confidentiality in all areas of work for executive staff. Coordinated complex and detailed domestic and international travel arrangements and trip files including visas and multiple passports. Scheduled calendar commitments and meetings to maximize time-efficiency for the CEO, Executive Vice President and Chief Operating Officer. Completed expense reports and performed expense budget-tracking.

Building relationships and providing technology solutions are part of my customer focused approach. Having the ability to listen carefully to client requirements is important when working in the rapidly changing world of telecommunications. Managing the sales process for new prospects, from initial contact through to closure and resolving customer inquiries face to face, over the phone or via email. Developing & maintaining successful business relationships with all prospects leads to successful account management and a full understanding of the business marketplace. Exhibit at business, Chamber and trade events to remain current in industry trends and market needs. Achieving revenue targets & objectives in line with the Business Plan.

Direct daily operations, manage technical dispatch and scheduling and financial oversight. Create and implement company procedures and protocols to maximize company operations and customer satisfaction. Manage Technical and Support staff. Liaison between customer and technical staff for telecommunications installations. Coordinate production of collateral materials for sales meetings, trade shows and company events. Public speaking at industry events, trade shows and customer training.

Provide pre- and post-sales support. Managed administrative and technical staff. Coordinated production of collateral materials for sales meetings, etrade shows and company events. Public speaking at industry events, exhibited at trade shows and managed all facets of customer training events. Planned and negotiated media exposure, including TV, video, print and digital. Managed complete redesign and launch of company website. Estimated and quoted prices, contract terms and delivery dates for customer installations.

East Longmeadow, Ma, Us

Facilitated customized college search and reviewed with high school students. Assessed and presented personal interest & career assessment tools. Personalized Admission application & essay coaching. SAT & ACT strategic test preparation and planning. Reviewed high school transcripts and extracurricular resumes for college application submissions.

Collaborated with marketing and creative services to create and produce internal and external event communications campaigns, including invitations, registration materials and documentation, reports and signage. Scheduled, organized and exhibited at domestic and international trade shows and events for Broadband Communications. Managed and executed all program elements including registration, housing, food & beverage, transportation (air & ground), VIP requirements, tickets/invitations, product/brand provisioning and on-site representation to ensure event success. Maintained sales figures and forecasting documents for Executive Vice President of Sales and Marketing. Managed schedule, screened calls and prepared confidential correspondences to maximize efficiency for EVP.

Northampton, Ma, Us

Provided pre- and post-sales customer service support for millimeter wave manufacturer. Provided quotations, proposals and GSA contract reviews. Acted as liaison between customer and Engineering/Technical staff. Delivered engineering drawing specifications and quality assurance requirements in accordance with customer projects. Determined pricing, prepared orders, established product lead times and negotiated terms for government, military and commercial client base. Coordinated Return Material Authorizations and managed expedited order logisticsCompany split into two ventures and transferred to Telaxis Communications.