Durand Lau Email & Phone Number

San Francisco Bay Area

Consultant for multiple clients’ projects in different industries, based in the San Francisco Bay Area.■ Partnered with clients' business teams as a Business Systems Analyst on multiple projects (contracts) between 2-4 months.■ Defined and improved business processes. Documented associated system requirements: systems scope, business activities, functional requirements, data requirements.

San Francisco Bay Area

A Startup company that provides eLearning training services for SQL Server DBAs. (Business shut down due to lack of funds.)■ Acted as a Business Systems Analyst. Performed requirements gathering, documented scope, business activities, functional requirements and data requirements. Also completed system testing.

Multiple Us Locations

Large IT services provider that provides consulting, process improvement and systems integration.■ Acted as a Senior Business Systems Analyst on multiple clients’ projects (custom-built and packaged enterprise applications): CRM, Microsoft Windows Server applications, .NET applications and SQL Server databases.■ Participated in full systems lifecycle implementation projects: - defined business processes, - documented systems requirements, - configured systems, - created test documentation and execution plans - identified issues and resolutions, - provided users training, - supported the implemented and upgraded systems.■ Planned and prioritized with business and technical teams for system delivery of process elicitation, systems analysis, design, application build, testing, users training, deployment, upgrade and support.