A versatile and passionate problem-solver with a knack for building strong customer relationships. Proven track record in driving significant improvements in customer satisfaction, retention, and operational efficiency.As a seasoned CX professional and operations enthusiast, I thrive in dynamic environments where I can wear multiple hats and contribute to various aspects of a business. My ability to quickly adapt to new challenges and learn new skills has allowed me to excel in diverse roles, from team leadership to process optimization to customer engagement.I am passionate about fostering positive company culture and creating exceptional customer experiences. I am always eager to learn and grow, and I believe in the power of collaboration and open communication. Let's connect and explore how we can work together to achieve your business goals. Some of my success:YouScience:- Built the entire RevOps process from the ground up- Project manager for multiple transitions including HubSpot to Salesforce- Created and built the deal desk position and the process for Quote to cash- Broke down silos and increased interdepartmental communication- Data analysis that lead to so many improvements in our processesSkipio:- Built the entire CX department procedures and standards- Created in app onboarding and worked with marketing to mirror email onboarding and increased mention by 20%- Decreased our chat volume by 64% and email volume decreased 51%- Continually gathered feedback from our users to improve the customer journey- Auditing of processes recovered 5% MRR each yearGeneral Manager at Petworks:- Streamlined processes and was able cut costs and increase profits from $1.7 million to $2.2 million- Developed a marketing strategy that increased sales and traffic to store- Worked with the SPCA through a dog walking program to increase public relations with the community