Durdica Pantic Email & Phone Number

County Dublin, Ireland

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

County Dublin, Ireland

Coordination and scheduling of services for calibration of equipment used across different sectors including all large international pharmaceutical companies, hospitals, large food and beverage production companies.+Accurate prognosis and evaluation of time required for calibration of all contracted and adhoc work. Ensuring all engineers have enough time to complete their tasks across Republic of Ireland.+Quotation of adhoc work along with call monitoring, raising calls, updating same and allocating work to engineers on daily basis. Reporting and corresponding with SLA Management regarding workflow and availability of workforce for the coming weeks.+Daily communication with clients regarding work and providing same with relevant documentation. Ensuring all RAMS, Insurance, Training records, Protocols and Inductions are up to date on contractor portals to reduce time and paperwork for engineers attending in near future.

Dublin, Leinster, Ireland

Providing the first line of support and problem resolution across 300 AIB branches in Ireland, Northern Ireland and UK, including waste collection, pest control, industrial cleaning, landscaping maintenance, general waste, confidential waste and other. Responding to hundreds of inquiries and request on daily basis. + Resolving around 350 tickets monthly, writing hundreds of e-mails and conducting around 25 calls on daily basis. In touch with hundreds of branch representatives on daily basis, offering fast response and issue resolution, escalating issues (when needed) to Area Managers. + Decreased response (turn over) time from 4 to 2 hours. Enhanced work organisation utilizing digital tools such as Google drive and Google calendar, created new master tracker and WhatsApp groups for easier communication.+ Independently creating weekly, monthly, quarterly and yearly reports and presenting same to AIB Management.+ Achieved cost reduction through optimization of supply orders, eliminating unnecessary items and performing price comparisons in order to purchase cost effectively.

Dublin, Leinster, Ireland

Provided security administrative support by handling employees credentials, accreditations and other security-related tasks. Managed database, created and uploaded incident reports.+ Managed communication with the network, security services, fraud department and law enforcement in order to provide information regarding certain incidents and security breaches. + Managed all CCTV requests and analysed visual data in order to provide it in a timely manner to law enforcement. + Managed access control for over 7000 employees in head offices. Responsible for creation of credentials and issuing access control for new employees, as well other employees in case of need, approval from Managers.+ Managed GMS software and IC real time camera control system.

Dublin, Leinster, Ireland

Greeted visitors in a courteous and professional manner and announced their arrival to managerial staff members. Answered around 100 calls daily and directed callers to the proper individual or department. + Handled all internal and external communication via e-mail, phone and in person.+ Managed travel and transport arrangements for clients and staff members.

Toronto, Ontario, Canada

Managing up to 40 employees, operations and holding responsibility for the restaurant’s profit and loss accounts, driving sales, service quality, productivity and standards throughout the restaurant.+ Championed improvements in general operations. Conducted operations analysis to determine bottlenecks, created and implemented new strategies that had a strong positive impact on profitability, waste management and overall quality of shopping experience. + Cut down cost through efficient waste management. Prioritized staff education and held Chef responsible for managing wastage. Implemented efficient stock rotation system and analysed best-selling items to optimize future orders. + Improved cleanliness score from 92% to 96%. Introduced new cleaning lists and put emphasis on HACCP regulations to maintain the ever-high standard of health and safety. + Assisted manager with the profit and loss account, continuously overachieving profit target. Analysed data to determine which actions impact revenue streams positively and communicated it clearly to the staff. Decreased cost through changes in partnerships, stock control and waste management. + Improved overall productivity through careful recruitment and training of new staff. Held interviews, set expectations correctly and introduced new employees into business. Boosted moral and working habits through friendly yet professional approach.

Croatia

Promoted to Sales & Marketing department to lead sales, marketing and execute growth strategy, hotel capacity 70 beds. Took charge of building capability, driving business development and improving staff productivity, sales performance and over all guest experience. + Raised brand awareness and changed culture. Repositioned brand, redefined key messages, generated collateral and engaged marketing channels. Started promoting hotel at Booking.com to target young international travellers.+ Increased revenue generation by 20%. Recruited effective inside sales team and marketing personnel and conducted quantitative and qualitative market research, trend analysis and customer segmentation. Identified, qualified and capitalised on growth opportunities and devised and deployed first-ever B2C go-to-market strategy.+ Resolved hotel’s liquidity issues, paid off debts and improved finances. Created first ever financial plan with the focus of proper management of hotel’s resources, cut cost and increased revenue generation. + Transformed housekeeping department efficiency. Managed all functions of the Housekeeping department, conducted audits on a regular basis, auditing and reviewing housekeeping standards, ensuring general cleaning plans are in place and functioning. + Introduced employee engagement survey. Organised interviews to gain an understanding of staff capabilities, ambitions and satisfaction. Facilitated first-ever department-training modules with help of Human Resources.

Vukovar Croatia

Registered guests into a hotel following established procedures, working in coordination with other employees or departments as required ensuring 100% guest satisfaction. + Conducted general office duties including answering the phone, giving directions and information on the property and the area to guests, handled check-ins and check-outs.+ Ensured that both the Front Office Manager and Reception Supervisors were kept up-to-date of any relevant feedback from guests and, or, other departments.+ Delegated tasks to housekeeping staff in order to prepare rooms for new guests.

Diploma, Hospitality Administration/Management

Business In Real Estate Valuation, Sale And Management