• Engaged in organic and social media advertising of GrupCard leading to 200+ waitlists• Lead research for product-market fit, pricing and more through empathy interviews and surveys• Craft company roadmap and vision through agile process• Design sustainable revenue streams and effective user retention processes• Establish direct communication routes with customers

Fendesha is a Netflix-like streaming platform for the Ethiopian movies and shows! We aim to be a catalyst for the growth of the Ethiopian Entertainment Industry, which is currently dominated by YouTube.

• Delivered food orders on time for over 450 customers• Acquired a high service rating by customers• Navigated streets and highways efficiently using GPS to speed up food delivery.• Delivered guest service with high-level hospitality to boost customer service.• Checked orders before delivery for accurate quantities and charges.• Obeyed traffic laws and followed established traffic and transportation procedures.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Resolved concerns with products or services to help with retention and drive sales.• Adhered to company policies and scripts to consistently achieve call-time and quality standards.• Responded to customer comments and questions via LiveChat during shifts and referred complex issues relating to online order system or technology to help desk for further evaluation.• Researched issues through identification of similar past problems and recommended most appropriate solution.• Performed various clerical duties by filing and faxing documents and creating customer databases.