Karen Durfee Email & Phone Number

Turlock, California, United States

Modesto, California, US

• responsible for planning, coordination and oversight of major product releases and production and pre-production patches including responsibility for developing, maintaining, and driving improvement, efficiency and.
• monitored enhancement and defect remediation work
• coordinated and collaborated with cross-company cross-functional teams and other key stakeholders, (including direct client partners), and offshore teams, to maintain the release schedule and managed releases.
• created and/or implemented processes to efficiently manage releases and testing of applications and ensure well-documented, quality code delivery
• ensured a structured, disciplined, and repeatable framework for the delivery of enhancements, defects and production support patches via agile development and continuous integration
• tracked and reported key release metrics (issues, risks, schedules, scope, milestones, activities and status)

Ithaca, NY, US

• served as Project Manager to deliver internet software solutions to a variety of clients from non-profit organizations and education, to government entities and the private sector
• utilized effective communication to manage stakeholder and project team member expectations regarding scope, change management, deliverables, deadlines and budget
• directed project teams with planning and development of deliverables using common project management processes and tools
• facilitated project team and client meetings
• tested and evaluated functionality of developed systems to ensure quality deliverables
• trained and educated stakeholders to use developed internet solution

• implemented open source web content management system for entire district, including all administrative areas and 12 schools; served as District Webmaster
• in collaboration with contracted developers, served as Project Manager and/or Business Analyst in engineering development and implementation of several web-based systems
• managed implementation of several district-wide third party administrative web-based and client/server software packages
• implemented and supported several stand-alone, application-specific software packages, including several for school busing (video cameras and GPS units in buses, busing and routing software, fleet maintenance and.
• developed and published external communications for $96 million facilities bond initiative and annual budgets
• managed implementation and support of mobile devices (PalmOS, Windows Mobile, BlackBerry and Apple iOS) for synchronization to district-wide Exchange server and student information system

Ithaca, NY, US

• served as Cornell's EZ-Backup System Administrator for enterprise-wide, production-level, 365/24/7 availability backup/archive/storage service used throughout Cornell University
• delivered user support and new client code to campus users, including testing, evaluating, problem determination and resolution, packaging and distribution, documenting, and training
• developed and maintained the EZ-Backup web presence, including news, technical support, FAQs, client Installation and vendor documentation
• worked with Windows Team to develop a Bare Metal Restore for Windows NT and Windows 2000
• served on Tivoli Storage Manager Symposium Coordinating Committee at Oxford University
• collaborated with IBM/Tivoli developers and other colleagues worldwide for problem resolution on current software and suggestions for future enhancements; including participating on beta team to develop client design.

Ithaca, NY, US

• served as Desktop Support Manager, provided technical consulting support and problem resolution and managed 5 students for 24/7 desktop support for approximately 250 users and over 175 workstations and point-of-sale.
• served as System and Server Administrator, supported the installation, daily operation, and security of web, application, database, and file servers; responsible for maintaining, tracking, installing, updating.
• served as Network Administrator, responsible for all data/communications troubleshooting and installations of all LAN networks throughout 35 buildings, including acting as liaison between construction contractors and.
• participated in department-wide committees to address areas of technology needs
• implemented department-wide electronic services such as network-wide backup, software metering, electronic calendaring, remote dial-in, etc.

Ithaca, NY, US

• Note: Started as Programmer/Analyst II (11/92 - 2/96) then promoted to Computer Consultant III.
• Network Administrator, Desktop Support Manager, and Webmaster for department of approximately 70 users
• coordinated all aspects of relocation and consolidation of departmental users: managed all communications infrastructure to newly-built offices, coordinated moving of all networking, workstations, servers, and printing.
• installed, configured, and documented first instances of PeopleSoft and Crystal Reports clients at Cornell University
• developed process to ‘refresh’ weekly the client/server system supporting the PeopleSoft Training Lab
• developed, tested, upgraded, and implemented department-wide electronic services such as network-wide backup, software metering, electronic calendaring, etc.

Ithaca, NY, US

• served as network administrator and desktop support specialist for department: responsible for all maintaining, tracking, installing, updating, security, troubleshooting and backup on all departmental file servers.
• coordinated and installed Ethernet cards and software on all departmental production machines
• installed AppleShare LAN in CIT Sales' demonstration facility
• served as QuickMail administrator
• provided network consulting on a variety of products available through CIT Sales, including Ethernet, TCP/IP, AppleTalk and Novell Netware
• provided pre-acquisition and post-acquisition technical expertise on microcomputer/workstation systems, networks, and applications software used by the Cornell community

Cortland, New York, US

• served as teaching assistant for introductory computer course

Binghamton, NY, US

• developed documentation used to train city personnel employees to use computer applications

Binghamton, NY, US

• designed and documented the user interface for a database software package to track the testing of civil service applicants

Ba, History, Computing, French

History, Computer Science