I am a Bachelor's graduate in Information technology. Recently I joined an internship for three months. I support the company with Mac & PC troubleshooting and technical support from an OZZY group and Visual link IT team. There, I was able to work and open a new technology center on campus that supported the brand design team. My expertise is in troubleshooting and repairing everything MacOS / iOS, including hardware repairs.• A comprehensive understanding of the local area as well as an extensive regional network.• Knowledge of IP addresses, subnets, routers, and Ethernet switches.• Knowledge of performance of VLANs and routing systems such as OSPF, EIGRP, and RIP.• Hands-on training for technology change (HSRP, VRRP, VSS, GLBP)• Extensive knowledge of MPLS (Multi-Protocol Label Switching) and BGP (Border Gateway Protocol).• VoIP (Voice over IP) voice recognition with Cisco Call Manager.• Good knowledge of security features such as Cisco ASA, PIX Firewall, Check Point Firewall, RADIUS & TACACS + servers.• Know the cloud computing (AWS), Virtualization Server (VMware), and Registry.• Working with advanced IT staff to support maintenance and implementation• Follows on employee assistance and training.• Works on troubleshooting and troubleshooting desktop connection and printer• Connectivity, network access, and power issues.