Durga Devi Email & Phone Number

Singapore

Manage supervisor’s schedule, appointments and claim. Provide smooth administrative support to Value & Safety (VSO) team membersOrganise departmental events and training workshops.Monitor department generic email box and distribute incoming info orcommunicationsManage incoming or outgoing documents and billing in a timely mannerManage end-to-end arrangement of local or overseas conference, study and visit tripsAssist in departmental annual budget preparationOversee office supplies and liaise with suppliers and vendorsAssist in on-boarding and off-boarding process for staff including application and deletion of IT accessAssist in Official Opening of WHC

Singapore

To support daily Community Care Team (CCT) operations as well as the residents in leading a healthy lifestyleSupport smooth running of daily operations such as completion of Daily Discharge Report (DDR) by 10am, perform enrolment of patients, schedule home/technical visits and billing dutiesAssist Nurse/Care Coordinators on queries such as financial assistanceSupport daily operations as Secondary Team Lead at Alexandra Hospital (AH) to manage CCT queries, stock taking and office managementProvide onsite support to the AH team, resolve issues and escalate to Ops ManagersSupport consumables tracking process for AH after taking over from Central OpsTo support On-boarding of new staff to the teamCo-Lead for On-boarding Team at NUH/AH by:- Co-create on/off boarding checklist- On/off board staff independently and smoothly- Solve IT and on/off boarding concerns in a timely fashion- Attend periodic feedback sessions to share concerns, gaps and solutionsSupport Zone Ops meetings in presentation of data and resolution of issues in a timely mannerManagement of administrative functions to support the Zone Ops operations including coordination of secretariat duty, scheduling of department meetingsCreating of zoom or booking of rooms for meetingTo send calendar invites to staff and boss to mark their calendarTo call for meeting agendas two days before the meetingFacilitated staff initiative activities including Nurses’ Day appreciation gift design competitionSupport Functional Screening/Health Together EventsAttend identified training courses for improving core skills

Singapore

Facilitated communication between patients and various departments and staff.Recommended service improvements to minimize recurring patient issues and complaints.Followed document protocols to safeguard confidentiality of patient records.Applied administrative knowledge and courtesy to explain procedures and services to patients.Offered simple, clear explanations to help patients and families understand hospital policies and procedures.To provide front-line patient services and will take the lead to manage first level of service recoveriesTo monitor all patients' in-flight bills and provide assistance to settle hospital bill using various financial schemesResponsible for providing general administrative duties of centreResponsible for payment collection for inpatient and outpatientAttend phone calls using NUH telephone standards, handle enquiries and convey messagesTo provide in-flight and re-admission financial counseling for patientsLiaise with doctors, nurses and internal & external department on any clarifications for patient mattersResponsible as Team Leader :- Managing manpower- Ensure the productivity of the centre- Training of new staffs- Anchoring new workflows