Durga Devi Email & Phone Number

Collection of data from monitoring tools, logs, databases and reports to analyze the capacity utilization. Forecasting the future capacity which helps to understand the growth trends and future fluctuations. Collaboration with stakeholders to communicate the insights and recommendations to management.Service Level ManagementImplemented process improvements that enhanced service delivery efficiency against agreed SLAs and customer satisfaction. Developed and presented regular performance report, highlighting the area of success and improvement. Acted as a primary contact for clients, addressing concerns and ensuring alignment with service agreements.Change ManagementProficient in creating and managing change tickets using change management tools. Prepared and presented regular reports on Change Management activities. Documented records of change requests including scope, impact analysis and approval status.Incident ManagementAssisted in managing and resolving incidents by following protocols and procedures. Used Incident management tools to track and manage incidents efficiently. Facilitated the onboarding process for new services and validated the current services to meet the quality standards.Configuration Management DatabaseAdministered and maintained the CMDB to ensure accurate and up-to-date information about IT assets and configurations. Generated reports and dashboards to provide insights to the clients. Conducted regular audits and data quality checks to ensure the integrity of CMDB entries.

Mba, Finance

B.Com (Corporate Secretaryship)

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