Durga Devi Chaudhari Email & Phone Number

A Highly Skilled, motivated, and results-oriented professional with over 1 Year experience as aCustomer Support, Customer Care and an administrator. Willing and able to apply perseverance anddedication to meet team and corporate goals. Proven ability to assess and manage complex obstacles;viewed as a strong troubleshooter. Successful in intense and demanding environments, providingdecisive team leadership and work as part of a team or independently.

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  Customer Service Representative

  Nesto Group

  Apr 2021 - Present - Dubai, Dubai, United Arab Emirates

  Job Responsibilities: Responsible for coordinating with the customers. Understand customer needs and requirements. Handle customer complaints, provide appropriate solutions and alternatives within the time limits. Keep records of customer interactions, process customer accounts and file documents. Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Providing technical support in post-sales activities. Responding to incoming mails and phone queries Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Managing database records. Drafting status reports on customer service issues. Prepare product or service reports by collecting and analyzing customer information Manage large amounts of incoming calls Close out or open call records.