Durga Devi M Email & Phone Number

Bengaluru, KA, IN

• Proactive administration of moving services relocation policy/program;; providing proactive point of coordination for all phases of the 'wing to wing" household goods shipment Coordinating the shipment of household.
• Coordination and issue resolution with suppliers involved in the process, on behalf of the customer;
• Managing vendors as dictated by client policy;
• Providing cost savings to the client on behalf of the customer and overall trends, and supporting client cost control objectives;
• Anticipating issues and providing multiple solutions;ensuring data integrity in all Cartus systems.
• Proactively communicating with IAC/CSC, AM and or client's HR and Global Mobility team regarding customer exceptions.

Bengaluru, Karnataka, India

*Management of Agent Desk and Obtaining rates from operations /suppliers & contractors*Liaise closely with contractor on all moves to ensure AGS Four Winds requirements arestrictly followed*Meeting & discussion with contractor to improve operations*Proper follow up on the container booking and vessel tracking and with customs on documents filing*Also.

Bengaluru, Karnataka, India

*Resolve customer queries within SLA(initial acknowledgement within 2hrs)*Training new hires and team when there is a process gap*Handling escalations and supporting the team members*Identify gaps and share ideas to improve and help i preparing Sop’s*Tracking of recurring payments set up and make rental payments if necessary and share reports to management

Bengaluru, Karnataka, India

• Superior ability to identify and understand customer needs and address them in a timely manner
• Address escalations timely and with superior professionalism with customer \ client mindset.
• Work closely with supplier management team, client accounting teams and destination service providers in multiple locations across the world to ensure quality and timely services are being rendered to customers.
• Manage and resolve queries and escalations on a timely basis (initial acknowledgement within 24 hours)
• Monitor customer inquiry and exception workflows regularly to ensure resolution within the defined service level agreement (SLA)
• Attend and service client calls as necessary.

Master Of Business Administration - Mba, Hr & Marketing

Bachelor Of Business Administration - Bba