Durga Dharshini Email & Phone Number

Chennai, Tn, In

• Handled Domestic and International BGV operations for verifications Employment, Education and Ministry of Manpower Singapore Education Verification.• Reviewing the process flow, standard operating procedures, employer database and helping the team in understanding the report and how to proceed further.• Lead a team of 20 direct agents• Improved Operations through process enhancements. system improvements which increased delivery footprints• Conducting daily standup's, giving KRA, monthly performance rating to the team which will have impact in the appraisal• Conducting best practice session on Time Management, Leave and Attendance, Attrition Management, ARM Grid, Task list, Governance, Internal Audit

Madurai, Tamil Nadu, India

Managing the flow of day-to-day OperationsEnsure 100% quality is delivered in Operations Understanding Client Requirements across the globe and setting SLA Parameters accordinglySetting KRAs for the team and ensuring that the team members achieve individual goals and team achieves organizational goalManage QMS and ISMS Compliance of the teamCreating reports, setting up meetings with the client. Looking at new business possibilitiesCall monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call

Madurai Area, India