Please consider the following highlights key strengths and contribution:• Resolved computer hardware and software, printing, E-mail, and operating system issues• Ensured proper maintenance of workstation, printers, and all computer peripherals• Travelled up to 10 miles to meet customers on location to handle hardware and software issues• Installing and testing all IT Assets onsite according to specifications.• Test pcs and desktop and networking devices received from external suppliers.• Perform regular upgrades to ensure system remain updated.• Setup workstation with computers and necessary peripheral devices (routers printers etc).

Effectively managed a high-volume of inbound and outbound customer calls.➢ Resolved an average of 10 technical enquiries each day.➢ Resolved computer hardware and software, printing, installation, word processing, E-mail, and operating system issues.➢ Travelled up to 10 miles to meet customers on location to handle hardware and software issues.➢ Trained new employee and explain protocols clearly and efficiently.➢ Researched issues on various computer systems and database to resolve complaints, answer enquiries, and outline solutions.➢ Assisted in PC rollout, windows imaging, backup, and software update.➢ Handled Windows server Active directory and created/managed users, groups, and implemented group policy.➢ Ensured proper maintenance of workstations, printers, and all computer peripherals.➢ Maintained up-to-date knowledge of all company products, services procedures and offering to properly assist clients.➢ Use customer support tool like ServiceNow for customer request service.➢ Basic administration of application such as office 365 and Active Directory.➢ Troubleshooting network issues on LANs internet connection.➢ Printer setup, configuration, and troubleshooting.