* CTO Analyst (Subject Matter Expert) for FATCA (Foreign Account Tax Compliance Act) operations.* Implemented Time Management & work flow techniques resulting in effective working of team.* Recognised for my performance in one of the process and was awarded "SPOT OVATION."* Played an instrumental role in bringing down the errors and also by achieving the target within the required SLA.* Instrumental in teaching the process to interns and the entire team as well.* Given ideas to simplfy the process in team.

* Managed and organised internal communication to hold staff accountable to priorities.* Implemented company policies, technical procedures and standards for preserving integrity & security of data, reports & access.* Handling pre & post recruitment process (i.e. on-boarding and exit process).* Maintaining database of employees and preparing monthly reports relating to attendance, training, etc.

* Verified work aligned with service levels agreed and client requirements.* Proactively engaged customer in various departments in order to provdie in-depth product knowledge in non-commissioned environment.* Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.* Updating the customers regarding the products and their specification.