Durga Sankar Biswal Email & Phone Number

Key Result Areas:• Handling mice & social bookings along with operations which include planning & execution.• Induced various corporate tie-ups.• Building strong relationships local wedding planners, conducting pre-post meetings with customers to gain continuous trust and build service quality.• Reviewing customers’ comments cards and eliminating causes of dissatisfactions and developed suitable plans for business expansion.• Monitoring the operation of front office and guest service by exceeding the expectations• Evaluating workforce requirements & performing Training for the Team.• Training for Manager As well as Learning Session for Entire Team.• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.• Ensures that the team has the capabilities to meet expectations.• Leads by example demonstrating self-confidence, energy and enthusiasm.• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.Highlights:• Adroitly involved in optimizing workforce efficiencies.• Have been acknowledged for best revenue management on high demand and low demand period along with promotion.• First time Rajputana achieved the biggest revenues figures in August and was appreciated for the same • To supervise the overall security of the hotel.• To provide safety and security to the guests, and employees and assets of hotel.• To give a briefing session to the guests about the hotel and emergency exits and fire alarms during events• Prepare roster and make Attendance Record of all Security Staff.• Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Housekeeping, Food and Beverage and Engineering/Maintenance) and managing staff. • Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed.• Leads specific team while assisting with meeting or exceeding property goals..• Fire training and briefing to Security guards in emergency situations.

Listed skills include Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, and 6 others.