Durga Subramanian

Durga Subramanian Email and Phone Number

Customer Service Associate @ Concentrix
Chennai, TN, IN
Durga Subramanian's Location
Chennai, Tamil Nadu, India, India
About Durga Subramanian

• Solid experience in business analysis and IT process audit for software projects.• Good knowledge in E-commerce, HR, Audit and Finance domain.• Strong writing skills covering both technical and business topics.• Working experience in Waterfall/Agile and knowledge on end to end SDLC.• Gathering requirements and creating business requirements document.• Managing the backlog, creating Epic, Feature, user stories, tasks, defects in Jira.• Write functional and technical specifications and designing wireframes.• Helping Development & QA team with requirements and clarifying their questions.• Helping resolve obstacles around domain and requirements.• Assisting in designing release notes.• Understanding of agile methodology such as sprint, scrum, sprint planning, review, retrospective, pre-planning, etc.• Was a backup scrum master and managed the scrum call, when situation demands.• Performing decomposition analysis, GAP analysis, decision and root cause and stakeholder need analysis.• Ability to work independently or as part of a team and manage multiple responsibilities concurrently• Also have experience in back-office activities.• Ability to improvise with changing conditions.• Always interested to learn the upcoming tools and technology.• Have excellent written and verbal Communication skills and a Quick learner

Durga Subramanian's Current Company Details
Concentrix

Concentrix

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Customer Service Associate
Chennai, TN, IN
Website:
concentrix.com
Employees:
174924
Durga Subramanian Work Experience Details
  • Concentrix
    Customer Service Associate
    Concentrix
    Chennai, Tn, In
  • Cbsi Global - Ibm Client
    Business Analyst
    Cbsi Global - Ibm Client Sep 2021 - Present
    Chennai, Tamil Nadu, India
    • Selecting the Project and conducting the audit for the development and application team.• Scheduling meetings with the project manager and coordinating the IT audit.• Conducting the mentoring session for the selected project.• Preparing an audit plan and creating a schedule in the SQA tools. • Conducting the scheduled process audit and after the audit conducted sharing the report with the Project manager • Follow-up on open items with the concerned team.• Report finding based on the agreed SLA.• Conducting the dispute resolution session with the application team and helping them to update the missing artifacts.• Monitoring the ‘Corrective action plan’ and assisting the team in uploading the missing documents.• Peer reviewing of conducted audits.• Designing audit checklist document
  • Sutherland Global Service Limited
    Associate
    Sutherland Global Service Limited Sep 2020 - Present
    Chennai, Tamil Nadu, India
    • Generating Business Requirement Document, Functional Specifications, Process Flow Diagrams, User Stories, Backlog.• Meeting the client to understand their business and adding them to the backlog.• Managing the backlog using Jira and prioritizing the work items. • Discussing the requirements with internal team.• Performing decomposition analysis, GAP analysis, decision and root cause and stakeholder need analysis.• Designing flowcharts and wireframe.• Creating release notes and documentation.• Creating minutes of meeting for all calls and sharing with the attendees. • Monitoring the client feedback loop and production escalations.• Conducting team meeting for providing CIM update & follow-up to complete weekly learning modules.• Preparing week schedules & managing the roaster sheet.• Performing UAT and production smoke test.• Managing scrum calls in the absence of scrum master.• Client discussion and handling queries• Solving tickets asper, the SLA
  • Tata Business Services & Support Limited
    Trainee Analyst
    Tata Business Services & Support Limited Nov 2018 - Present
    Hyderabad, Telangana, India
    • Elaborating the business requirements gathered by senior members.• Designing user stories, creating tickets.• Tracking the progress of work items and follow up with dev and QA.• Designing wireframe and process diagrams.• Solving credit card queries and resolving client queries through chat• Handling client grievances and responding to support tickets.• Providing solutions in accordance with the service level agreement. • Jotting down the grievances and highlighting them to the internal team and monitoring client feedback loop.

Durga Subramanian Education Details

Frequently Asked Questions about Durga Subramanian

What company does Durga Subramanian work for?

Durga Subramanian works for Concentrix

What is Durga Subramanian's role at the current company?

Durga Subramanian's current role is Customer Service Associate.

What schools did Durga Subramanian attend?

Durga Subramanian attended Osmania University.

Who are Durga Subramanian's colleagues?

Durga Subramanian's colleagues are Clarisse Enriquez, Raghu Dacha, Etong Stanley Etong, Jen Mao Heng, Fani Listiyana, S. Gz, Ahmed Rady, Richell Cadag.

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