➛ Managed catalog data across Amazon’s UK, US, and NL platforms, resolving over 6,000 cases with catalog modifications, technical blockers and reducing defects by 21%. ➛ Conducted reopen analysis and created dashboards to drive improvements in SLA and survey responses. ➛ Developed a tracking system that reduced data quality defects by 67% and enhanced vendor satisfaction. ➛ Collaborated with brand specialists and vendor managers to guide process changes and organized sessions to… Show more ➛ Managed catalog data across Amazon’s UK, US, and NL platforms, resolving over 6,000 cases with catalog modifications, technical blockers and reducing defects by 21%. ➛ Conducted reopen analysis and created dashboards to drive improvements in SLA and survey responses. ➛ Developed a tracking system that reduced data quality defects by 67% and enhanced vendor satisfaction. ➛ Collaborated with brand specialists and vendor managers to guide process changes and organized sessions to address vendor challenges across EU9 marketplaces. Show less

I excelled in managing customer inquiries from start to resolution, providing clear updates and setting expectations effectively. Using my strong communication skills, I adeptly handled escalations and ensured prompt resolution by engaging brand clients. I fostered transparency and collaboration through detailed client discussions and provided comprehensive reports to prioritize refunds, returns, and order cancellations. My diligent follow-up on escalations ensured expedited resolutions… Show more I excelled in managing customer inquiries from start to resolution, providing clear updates and setting expectations effectively. Using my strong communication skills, I adeptly handled escalations and ensured prompt resolution by engaging brand clients. I fostered transparency and collaboration through detailed client discussions and provided comprehensive reports to prioritize refunds, returns, and order cancellations. My diligent follow-up on escalations ensured expedited resolutions, minimizing customer inconvenience and upholding service standards. Show less