Durga Krishnan Email & Phone Number

Chennai, Tn, In

Remote

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Writing Scripts for eLearning. Created visual storyboards for a Banking giant on topics from Leaderships Skills to Credit Risk etc. Applying Action mapping and a human-centered design approach in driving solutions for the client.Adhering to Accessibility Guidelines and creating an Inclusive Learning Experience for the end User.Content chunking, Course design and Curriculum DevelopmentVoice over scriptsGraphic and visual Design guidance to GD teamCreating customized e-learning icons and Assets.Articulate storyline. Applying adult learning methodology to create effective and engaging E-learning modules. Collaborating and Managing Expectations of Key Stakeholders and SME's on the project . Reviewing and providing feedback on the course builds.Basic knowledge of Visual design Principles

Bengaluru, Karnataka

Japanese Business Etiquette Training for Engineers joining the Japanese workforce-(200 Hours)N5 level review (minna no nihongo and Marugoto Learning resource)N4 Level (minna no nihongo and Marugoto Learning resource)Introduction to Japanese work culture.Cross-Cultural Sensitisation

Bengaluru, Karnataka

JLPT -N5 Assignment.Cross-cultural Sensitisation and Japanese language training for JLPT N5.Basics Japanese etiquetteCultural ExchangeHiragana, Katakana, KanjiDaily conversations and GreetingsGrammar and Sentence formationPractical implementation through Roleplay and activitiesJLPT N5-Mock papers

Bangalore

Spearheaded the Migration of Foreign Exchange Investigation process from Kuala lumpur to Bangalore.Identifying breaks in settlement of FX deals facing HSBC London and taking the necessary steps to clear the breaks, while adhering to regulatory standards. Communicating with Middle office staff for queries and discrepancies in Trade financials.Analyzing the trade cycle and Internal systems, processes and controls and Identifying gaps from an Operational Risk perspective.Handling Escalations in case of High priority Clients and Settlement failures.Business Support Functions in terms of Nacked confirmations due to incorrect RMA setup.Liasing with Client onboarding and static teams to setup client settlement instructions.Call back and validation of Standard Settlement Instructions.Identify issues with settlement and make appropriate manual payments MT103 and 202.Core member of process re-engineering team to look at Process and Knowledge gaps to improve timely settlement and efficient handling of exceptions. Identified several gaps in the resolution process and streamlined the process by categorizing queries, based on type of clients and which has resulted in a 40% improvement in the resolution TAT of queries and in turn improved our customer satisfaction metrics.Performed all activities to ensure the invoices were sent on time to Prime brokerage clients based on their trading activity. Follow-up and reconciliation of FX Prime brokerage fee across Forex asset class.SPOC for the introduction of a new communication tool within processes to enable faster resolution between all teams involved in the trade life cycle from booking to settlement.

Spearheaded the pilot site installation for the Remote deposit capture site. Assisted in project management and promptly followed up on timely deliverables and assigned task. Ensured the site was up and running before the allotted time and served as a model for future site installations.Received the shared success award for exceptional client service.provided a premier client with STP reports with a TAT of 24 hours, which would usually take 5 working days.Identified key problem areas and offered assistance to improve their STP rates.Formulated a unique tiering model report that would allow us to study the payment volumes of the customer and create different scenarios where the bank can increase their revenue on charges and also provide considerate rebate to the customer.This helped us to increase our revenue from beneficiary charges by 12%.Primary Responsibilities:As a part of the Global Financial Institution and Trade (GFIT) division, I was responsible for assisting the Regional Managers in a gamut of KPO activities involving Trend Analysis, Project Management, Request for proposals (RFP), Presentations and Specific Market Research.During my stint at Wachovia, I gained in depth knowledge on USD & EUR Clearing house functions, Global Payment Trends, Check Fraud ,Remote Deposit Capture and was instrumental in preparing a number of detailed, periodic reports on Product pricing and Performance and STP reports (Straight Through Payments).

Key achievements:Successfully migrated and transitioned Euro ROF (Return of funds) process from Frankfurt to Chennai. Identified training gaps and created training content and cross trained the team members on the euro banking systems. This reduced the overall operation cost by 32% .The success of this project was instrumental in transitioning the USD ROF process also.Received the American Express best performer award for the smooth and efficient migration of Euro ROF process.Nominated for the 2005 American Express premier performers Club award for FFT-GCS migration.Payment verification rights for high value payments and payment messages initiated from American ExpressPrimary Responsibilities:Investigating exception payments and following up with the other banks in the payment chain to resolve issues concerning cancellation and value date issues.Reconciliation of various Nostro/Vostro accounts and initiate enquiries in case of any mirror funding issues.Constant interaction with regional managers and representative office employees to improve our service levels and execute significant process improvements.Managing the workflow of the team, in the absence of the manager. Ensuring BAU and SLA, SOP, and Cut off timing are complied with .Timely Escalation and follow up of pending or aging items.Designed and displayed the monthly scoreboard for the International Money transfer team, highlighting the volumes handled, accuracy rate, service levels and customer feedback.Participated and hosted cultural programs to encourage cross division interaction.

Complete Business support in achieving periodical KPI’s.International funds transfer payment Investigation and initiating SWIFT funds transfer.Responsible for meeting of SLA deadlines with respect to processing of SWIFT messages on payment inquiries for seven European branches of Citibank

Postgraduate Degree, Educational/Instructional Media Design

Bachelor Of Commerce - Bcom, Business/Commerce, General