Durga Naresh V Email & Phone Number

Pune, Maharashtra, India

Hyderabad, Telangana, India

 Lead team and Monitor, review and analyses incident management performance metrics and recurring issues/requests. Proactively make recommendations for prevention and resolution. Manage the consistent use of agreed tools and methods to address and resolve user identified problems. Deployment of Applications, Mac OS software updates, Automation scripts through JAMF. Providing Global support for the users facing the client application.  Application packaging of software to be delivered to Mac endpoints. Collaborate with client areas and the IT Services Division, to coordinate, schedule, install, configure, integrate and analyse end user hardware and/or software, devices, peripherals and applications. Monitor installations effectiveness and compliance, and ensure configuration management records are maintained. Aided business applications on Mac OS X and Window Configuration of Mac OS installation application, mail configuration, domain join, network printer configuration disk encryption, Installation & configuration of LAN, Wireless (Win XP, Win vista Win 7, Win8, win10. Mac OS  Managed installation, maintenance and troubleshooting of Apple desktop, laptop and IPad, IPhones, android.  Coordinated with IT staff. Configure the Apple devices laptop desktop IPad, IPhone to meet organization standard. Configure client VPN, SCCM ,window patch, Installation & configuration, backup of M.S OUTLOOK Troubleshooting the Networking related problems. Trouble shooting & Maintenance of PC & laptop, Printer, etc.  Installation and configure Antivirus As per origination standard software’s Resolving the issues over the telephone and remotely using BOMGAR Procurement IT equipment , Vendor management and Asset Management

Hyderabad Area, India

 L1&L2 level support, working in Windows & Apple Mac environment & supporting users on Apple and Windows Software & hardware environment Set up a new machine for users on Apple OS & Windows OS, Active Directory, Office 365 Supporting Mobile Devices (iPhone and iPad and Android) through Airwatch Mobile Device Management Supporting users on various applications including MS Office, Cisco Any connect, and Adobe standard application SLA ticket login and resolve through Service Now tool Deployment service for Desktop, IP Phone, Laptops, Security Token as per New hire process Troubleshoot networking fundamentals and protocols (DHCP, DNS, HTTP, basic switching). Warranty and Non-warranty support for Mac and windows support Supporting end-user through Call/Chat/Remotely Hardware-related tasks such as storage, backup & recovery

Hyderabad Area, India

 Provide L1 support for Mac systems & Windows related technology Application packaging of software to be delivered to Mac endpoints. Install and update the MAC OS & Windows operating system. Analyzing, testing & engineering with the latest hardware & software. Create and manage technical system procedure documentation. Manage and keeping third - party applications up to date from the backend using JAMF Creating Policies and Configuration Profiles Analyze and monitor application and system logs using Panopta Experience working with application & engineering teams to develop requirements that define monitoring & interpret alerting, notification & escalation requirements for managing an end user experience, assist with fault isolation & deliver proactive environment health management analysis & reporting.