• Data Scientist with 7 years of professional experience in Python, Tableau MYSQL. • Experience in transforming business requirements into actionable data models, working in a variety of industries Banking, Real Estate & IT Product Services domains.• Strong in Business gathering requirements and then applying appropriate data structures, algorithms, software design and problem solving.• Strong experience in machine learning techniques: Regression, Predictive Modeling, Clustering, Time Series Forecasting, Classification, etc.• Apply comprehensive Data preparation methods which include Data cleaning.• Define and refine the selection of features variables which are utilized for data modeling by utilizing Exploratory Data Analysis.• Experienced with machine learning algorithms for Data Modeling such as KNN, Decision trees, Regression, SVM, and K-Means.• Train different data models on training and Test data sets for producing best performing models for clients by using Python.• Worked on data cleaning and ensured data quality, consistency, integrity, performance of data models using Python libraries (Pandas, NumPy).• Performed Machine Learning techniques including Linear & Logistic Regression, Decision Tree (Random Forest), and naïve Bayes.• Obtained accuracy models between the linear and logistic regression to draw differences in Python.Skills:Business Intelligence: Advanced Excel (VBA, Vlookup, PowerPivot), Anaconda (Jupyter, Spyder)Programming: Python (Numpy, Pandas, SciPy), HTML, CSS, JavaScript, SQL, Scikit, Shell ScriptMachine Learning Algorithms: Naïve Bayes, Random Forest, KNN, K-Means, Decision TreePredictive Models: Logistic and linear regression, Time Series(ARIMA), Multinomial Model, PCA and Factor analysis, Conjoint AnalysisData warehouse: ER Modelling, Dimensional Modelling, Data Visualization Tools: Tableau, Seaborn, Power BI
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Cloud Support EngineerMicrosoftProsper, Tx, Us -
Data ScientistMicrosoft Feb 2022 - Present -
Data ScientistMicrosoft Feb 2022 - Oct 2023Dallas, Texas, United StatesResponsibilities:• Worked with data pipelines to extract, transform, and load data from various sources into a unified data repository for analysis.• Performed exploratory data analysis to gain insights into customer behavior, preferences, and pain points.• Developed predictive models to anticipate customer needs, such as forecasting call volumes, chat inquiries, or identifying potential churn risks.• Segmented customers based on their behavior, demographics, and preferences to tailor personalized customer experiences.• Analyzed customer segments to understand differences in needs and expectations, enabling targeted service improvements.• Collaborated with operations teams to identify bottlenecks and inefficiencies in customer service processes.• Used data-driven insights to suggest process improvements that lead to quicker issue resolution and reduced customer wait times.• Defined key performance indicators (KPIs) for measuring customer service effectiveness, such as response time, resolution rate, and customer satisfaction scores.• Generated regular reports and dashboards that visualize KPI trends, highlighting areas for improvement.• Analyzed test results to make data-driven recommendations for optimizing customer service approaches.• Collaborated with cross-functional teams, including customer service representatives, IT, marketing, and product development, to ensure data-driven insights are integrated into decision-making processes. Environment: • Tool: Python• Libraries Used: Pandas, Seaborn, Numpy -
Data ScientistGuruschools Llc Dec 2017 - PresentTexas, United States -
Data ScientistCentury 21® Feb 2020 - Jan 2022United StatesResponsibilities:• Involved in all phases of the development life cycle from gathering Business Requirements until the successful implementation of the project.• Worked on normalization/denormalization, data extraction, data cleansing and data manipulation.• Designed data profiles for processing, including running SQL and using Python for Data Acquisition.• Collaborated with data engineers and operation team to implement ETL process using Talend and Informatica.• Wrote optimized SQL queries to perform data extraction to fit the analytical requirements. Perform data exploratory analysis using Matplotlib.• Worked on data cleaning and ensured data quality, consistency, integrity, performance of data models using Python libraries (Pandas, NumPy).• Performed Machine Learning techniques including Linear & Logistic Regression, Decision Tree (Random Forest), and naïve Bayes.• Obtained accuracy models between the linear and logistic regression to draw differences in Python.• Used F-Score for Precision and recall of model. Generated multiple reports formats and dashboards using Tableau.• Conducted statistical analysis of information loss and identified trends for loss prevention reducing operational and reputational risk.• Created optimized pivot tables and charts using worksheet data and external resources, modified pivot tables, group data, and sorted items.• Provided both internal performance reporting and web analytics (customer usage behaviors). • Wrote and optimized diverse SQL queries, working knowledge of RDBMS like SQL ServerEnvironment: Python, SQL Server, Microsoft Excel, SQL, Tableau, Pandas, Matplotlib, scikit learn. -
Data AnalystPnc Dec 2017 - Jan 2020Responsibilities:• Developing, monitoring and maintenance of custom risk scorecards using advanced machine learning and statistical methods. Recommending and implementing model changes with the credit risk management team to improve the performance of credit functions.• Working on cleaning the data using exploratory data analysis (EDA) and python libraries (NumPy, Pandas) by replacing the missing values using imputation techniques.• Training and testing data using various Machine Learning algorithms like Linear & Logistic Regression, Naïve Bayes, Decision Trees, Random Forests, Clustering, SVM, Neural Networks, Principal Component Analysis, and Bayesian.• Working with Pandas, NumPy, SciPy, Matplotlib, Scikit-learn, and TensorFlow developing various machine learning algorithms.• Vastly implementing Statistical models, Predictive models, enterprise data model, metadata solution and data life cycle management in both RDBMS• Performing data preprocessing like cleaning (for outlier, missing values analysis, etc.) and Data Visualization (Scatter Plots, Box Plots, Histograms, etc.) using Matplotlib.• Worked on a large scale of data sets and extracted data from various database sources like Oracle, SQL Server. • Evaluated models using Cross Validation, Log loss function, ROC curves and used AUC for feature selection.Environment: • Python, NumPy, Statistic, Pandas, SciPy, Tableau, SQL Server, Seaborn -
Python DeveloperMphasis Apr 2016 - Jun 2017Bengaluru, Karnataka, IndiaResponsibilities:• Collaborated with a 10-member team to design a content aggregator and expense tracker for a banking client.• Created views and templates using Python and Djangos view controller and templating language to develop 10+ user-friendly interfaces. • Modified functions, cursors, queries, triggers, and stored procedures for MySQL database while processing data; improved system performance by 40%. • Performed data entry and other clerical work for project completion. • Conducted descriptive and multivariate statistical analysis of data, gaining 100% accuracy rate in terms of interpretation and analysis. Environment:• Tool : Python, Django, SQL
Durga Sharma Education Details
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Bachelor Of Science - Bsc -
Career EraData Science
Frequently Asked Questions about Durga Sharma
What company does Durga Sharma work for?
Durga Sharma works for Microsoft
What is Durga Sharma's role at the current company?
Durga Sharma's current role is Cloud Support Engineer.
What schools did Durga Sharma attend?
Durga Sharma attended Bangalore University, Career Era.
Who are Durga Sharma's colleagues?
Durga Sharma's colleagues are Mira Subramanian, Dennis Steltjes, Pervin Meherremov, Ram Rabari, Xavier Moreels, Tayyib Huban, Rahaf Deeb.
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Durga Shanker Sharma
San Jose, Ca3ustechsolutionsinc.com, radiansys.com, ustechsolutions.com
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