Durgesh Gupta Email and Phone Number

- Improving operation performance metric like revenue, partner experience and customer experience through new product features.- Responsible for improving adoption of property auditing tool across countries.- Enabling remote teams and guests to perform property audits.- Utilizing the guest feedbacks on different platforms to create actionable tasks.- Implementation of Global platforms for uniform property score system across countries.- Development of Room recommendation and Incentive modules to help align property managers with company goals.

- Owned and driven major Digital Transformation projects from inception to rollout in leading F&B Company of India with focus on B2B and B2C space- Responsible for managing products (front and back end) and successful deployment throughout product life cycle. - Designed and deployed order management system for Short self life products.- Implemented Route optimization system for outbound fleet.- Worked closely with IT, Operations, Business Strategy departments to ensure revenue, timely delivery, SLA and security compliance and customer satisfaction- Managing and mentoring internal team- Completed Six Sigma Black belts and green belts certification and implemented the learnings in reduction of outbound logistics costs and improving footfall in F&V stores

Joined as management trainee in 2011 through campus placements and was a key member of applications team, reporting to GM-ITAssisted roll-out of several IT projects and digital transformation initiatives.Led GIS implementation and established GIS usage strongly into sales and marketing culture.Assisted CIO in IT application strategy formulation; Large part of role involved digital transformation analysis and solution evaluation.